Cloudrift
Excellent customer service after finding out product didn't work
I ordered a flight sim #1 hotas hybrid and flight sim #6 center stick attachment for the SimFab chair. I was disappointed to find out that my VKB Gladiator NXT did not work with the plates used for the center stick attachment. Ended up emailing SimFab and while it took awhile for them to respond, I was please to see them reply in detail with troubleshooting my problem. They ended up refunding me because the plate couldn't attach to my stick and sent me a new plate in return. The new plate was usable with my VKB stick and everything worked out. I have to praise them for the personalized response and fix for my problem.




