Mathew P.
We opened an account with Symmetry…
We opened an account with Symmetry specifically because they offered 30-day iPad data plans that automatically shut off after 30 days. Unfortunately, our experience has been extremely frustrating. Despite multiple conversations with their team—and even written confirmation that they understood the plans were supposed to auto-terminate after 30 days—we repeatedly find ourselves being charged ongoing monthly fees for lines that should already be shut off. These lines often have no usage at all, yet the billing continues. Each time we bring it up, we’re told it will be fixed, but the same issue keeps happening again and again. For a business that relies on predictable billing for rentals, this kind of bait-and-switch billing practice is unacceptable. After dealing with this multiple times, I cannot recommend Symmetry to other businesses looking for reliable short-term data plans.
Response from SIMETRYMar 11, 2026
Thank you for your feedback. Our team is investigating your account and billing details to ensure everything is addressed appropriately. We are committed to working with you directly to resolve any outstanding concerns regarding your account. Addressing this matter is a priority for our team, and we will follow up as soon as we have an update.




