SilverSinglesReviews of silversingles.com

I have been on the site for perhaps 5 weeks, with one week of service Have tried 10+ times to re-set password and never had a response on email as promised Customer Service has been an insulting waste of time Will be seeking a refund from the credit card company - wish me luck

I subscribed to Silver singles last year and I have to say it has not been a successful experience. I share the experiences of others in terms of limited local contacts, mismatches etc. At the end of my subscription I intended to cancel it. My main issue is with what happens at the end of the subscription period. The following is a copy of a message I sent to Silversingles about this: My problem has come about through the companies failure to give me appropriate notice of your intention to activate automatic renewal of my subscription. They know, I am sure that this is contrary to the advice given to business on this issue by the UK government. This government document on Subscriptions states that it is unfair on customers to fail to give this notice and also can lead to reputation damage to the business – which most people would think the company wishes to avoid I have always been a little suspicious of automatic renewal, however I did check the terms and conditions and thought that point 12.1 gave me the right to withdraw within 14 days. It is a pattern of behaviour that is common to businesses that behave like yours to make conditions very lengthy and difficult to access. Yes point 13 puts a different perspective on things but you know and I know that people do not even get to point 12 let alone 13. The sum of money concerned here, over £200 is considerable for many people. As you know the clients here are silver singles. Most will have lost partners through divorce or death and will find their incomes reduced. They are trying to rebuild their lives. So I think what I have written so far is accurate. Your company through failing to follow issued guidelines on this matter and through their complicated terms and conditions seem intent on taking money off vulnerable people. I would very much like you to tell me if you have legitimate grounds for disagreement on the facts I have put to you. Simply saying that these are the terms and conditions in this situation would both be both pathetic and immoral. Well I did get a standard letter from the company saying that these are the terms and conditions and that they are not breaking the law. There was no attempt to disagree with the points I made. I hope that people reading this review will think that it is unwise to put business in the direction of a company that thinks money grabbing in this way is ok because it is not illegal, and shows no understanding of ethics or customer care or even the reputation of their brand.

Worst mistake of my life, nothing but scammers.

Once I tried to sign up - they said "OOPS... something went wrong - please try a different card". I immediately went to my bank and had already been charged twice. SO... I tried to call their customer service number. There is NO customer service. No phone, all you can do is send a request and hope for an answer. I will NOT give money to a company that does NOT provide any customer service. I'm done supporting this behavior.

Too many fake profiles. Age preference not adhered to. Too many requests for email. Same rejected profiles appearing.

I’m going to keep this real, if you live in London 1 in 30 men on the site are not in London, they live 2/3 hours away. Everyday you are presented with 20 matches, that’s 140 a week, sounds a lot, 1% will not be a match. Silversingles will recommend you adjust your distance and advise “being too strict with your preferences can significantly limit the number of possible matches”. Who wants to travel 50 miles to meet someone. I would not recommend this dating site to friends or another species on another planet. A lot of fake profiles and profiles with no photo.

I was widowed after being married from the age of 20 I was married for 40 years I was devastated and just when I thought I could start to pick up the pieces I joined silver singles I have had matches which don't reply even.with a simple hello and then I got a reply who then after 2 or 3 messages deleted her profile and guess what she turned up on another dating site for over 50 and she was using another name then I got another match just the other day without a photo don't know if it was just coincidence as the match was called the same name as the one who popped up on another site will be unsubscribing and posting on social media to beware of parting with your hard earned cash and when it comes to customer service they are in Germany as far as I can gather so dissatisfied and disappointed this was the last thing I needed since I was widowed.

It wasn't clear that there was a free version, so I spent a long time completing a personality questionnaire, then paid for three months. It then showed me only ONE match, totally unsuitable and nowhere near where I live. I asked for a refund, and thankfully this was given quickly, and communication was friendly and helpful.