Bob F.
First agent just wanted me to go away
First agent just wanted me to go away, so I asked for his supervisor, Scott took over, and boom, things got done without any issues. Scott was very professional
Response from Silvercell WirelessMay 12, 2026
Thank you for taking the time to share your honest feedback. We’re sorry to hear that your initial experience didn’t meet expectations — that’s certainly not the level of service we aim to provide. We truly appreciate you giving us the opportunity to make things right, and we’re glad Scott was able to step in and resolve everything smoothly and professionally. Please know that your experience will not go unnoticed and will be thoroughly reviewed internally so we can continue improving and ensure exceptional service moving forward. Thank you again for your feedback and for allowing us the chance to earn your trust.