Wendy K.
Strange creepy beginning...
I had to request assistance from an agent because my order wouldn't process. was the msg & also Be sure I use an email that I check regularly was in red. We ran into a problem confirming your order. Don’t worry – our support team is here to help! Just chat with us and we’ll sort it out. I completed the order per service address, shipping address & billing addresses since the latter 2 are at a PO Box. Robin insisted I included my email address in the Street Address which didn't show on my screen at all then she said she corrected it all. It was the strangest & creepiest start I've had with a phone service so now I'm reconsidering while waiting for the kit.
Response from Silvercell WirelessSep 29, 2026
Hello Wendy, We are sorry to hear that you had difficulty completing your initial order with us. Our team was able to assist you in completing the order, but may not have communicated our actions clearly to you during the chat and we will use this as a teaching opportunity for our team. The good news is, you should have received an email yesterday when your order shipped that included clear, step-by-step instructions that are easy to follow. We will also have the same instructions included within your shipment just in case you miss the email. If you’d prefer personal assistance, our SilverService support team will be here to help every step of the way. You’ll always work with our 100% U.S.-based team—real people who care about making things simple for you. Just click the red “Chat With Us” button, and one of our friendly SilverService representatives will assist you personally. www.silvercellwireless.com