Silver AirwaysReviews of silverairways.com

🛑 Beware of @SilverAirways!!!🛬 I just had the worst customer service experience and am extremely disappointed. 😤 Over 2 months ago, I emailed their guest relations dept requesting reimbursement with extensive details and copies of receipts for a last minute flight cancellation due to Silver Airways no longer offering a flight route. 👎 Since then, I have spent over 10+ hours on the phone with representatives and supervisors who seem absolutely clueless!!! 📞 No resolution in sight. 😡 #CustomerServiceFail #SilverAirwaysFail #FlightCancellation #Reimbursement Needed #SilverAirways, reimburse my hard-earned money!!! 💰💸💲

Cancelled my connecting flights. Was quite a bother

I would leave no stars but then I can’t leave a review. I cannot express how bad our experience was with Silver airways (SA) in Jacksonville, FL. And if I try to describe it would take too long. But the gist of it was 1. we got to SA counter to check in ~2:35-45pm, no one was there. Saw a sign that said to arrive 2 hrs before flight and ticket agent leaves 45mins before flight takes off. Was not told this beforehand. Flight was also delayed ~1hr so was not leaving until 4:55ish 2. Made several calls on the airport service phone who “notified” the customer service rep for SA who said they could not come back to the counter until the flight had departed 3. Went back and forth between TSA & baggage claim trying to get assistance because that’s what we were told to do 5. TSA agent was no help even after telling him our flight was leaving within the next 30mins 4. Called SA customer service line & was on hold for over 2hrs and no answer 5. Missed our flight and sat in airport until agent finally came around 5pm. Stated there was nothing she could do and we would have to reschedule our flight & pay for another flight 6. Had to purchase another flight with Southwest for $500+ to leave that night 7. THEN RECEIVED EMAIL STATING OUR RETURN FLIGHTS HAD BEEN CANCELLED & WHEN QUESTIONED WHY, WAS TOLD IT WAS BECAUSE WE MISSED OUR INITIAL FLIGHT!!! Contacted Travelocity who is who we purchased our flights from and they told us that they couldn’t do anything about it and to call SA customer service which we did but now it’s after hrs and they’re CLOSED!!!!! WILL NOT USE THIS AIRLINE, TRAVELOCITY OR RECOMMEND EITHER OF THEM!!!!! THE ONLY SAVING grace for the whole trip was 2 young ladies, ANNETTE HORTON & WARRENISHA WASHINGTON, agents at the SA counter in New Orleans. We went there the next morning to try to rectify the return issue. They were both VERY HELPFUL, FRIENDLY, KNOWLEDGEABLE & sympathetic to our issue. Annette was able to get our flight reinstated without a hitch. They both were a BLESSING & WE’RE TRULY THANKFUL!!! They alone deserve 5 ⭐️🌟⭐️🌟⭐️

Horrible experience, They cancelled our flight today 22/09 2023 they didn’t give us any reason

Both myself and my 4 year old daughter have been at the airport for 12 plus hours by now only to get on the airplane and then be told to get off again! This is unacceptable, we were just told they were supposed to provide food voucher and nothing was provided. No one answers the phone and no one has come out to speak to any of the passengers. Our flight was 3146 to Greenville, SC and what was supposed to be a 2 hour flight turned into 12 hours of hell. Never again with this airline! I want to emphasize on the fact that no one communicated with us and that we were told the flight was cancelled 12 hours later!!

En vuelo con mi familia desde Fort Lauderdale a Orlando el avión estaba sucio y las sillas rotas (tengo fotos) y peor en el vuelo de regreso, estaba programado para las 12 meridiano y lo pasaron para las 8 pm pero tenia otro vuelo programado para las 8 pm, luego de hacer el reclamo nos dieron la opción de viajar a Miami y luego tomar un transporte para Fort Lauderdale, fue muy incomodo los cambios de vuelos y ademas el Uber, 70 dolares mas 10 dolares por usar carril rápido hacia Fort Lauderdale, no fueron reembolsados. MUY MALA EXPERIENCIA

This was one of my worst experiences flying with any airline. My first flight to the Bahamas from Ft Lauderdale was met with a delay due to an issue with the plane. While on the runway, it was notably hot on the plane. There was an issue with the system providing air to the cabin. so my 11:30 am flight was delayed to sometime after 2:30 pm. we get back aboard the plane and got to the runway when the same issue happened again. The pilot apologized and said that the line providing air to the plane is connected to other important components and would need to be checked out as they didn't want another issue to happen while in flight. I understood this and didn't complain. Another plane was brought in and we ended up getting to the Bahamas after 9 pm. *** Call back from customer service took 4 hours. We drove for 4 hours before we got a call to aid with the terrible website*** ***During my time at the airport, I heard a woman who used this airline complain that this is a regular occurrence.** Notably, the website for check-in is extremely frustrating. It was asking for information that wasn't readily available. I had to jump through hurdles to find any resemblance of any information about my flight. I had to reach out to a friend and ask them to log into an actual PC to get me the information I needed which was still inconclusive. The following week I logged in to check into my flight. (Still a massive pain in the rear) There was another delay. the 11:30 am flight was pushed to 4:30 pm. Then 6:30, 7:30, 8:30, and so on and so on. We sat in the airport for hours and there was no staff available for assistance after 6 pm. We ended up arriving back in Ft Lauderdale at 11:20 pm. At no time did we receive a text or email about the delays. The website was unclear with any information. everyone looking at their phone for information came back with conflicting information. The crew that was available, left us in the waiting area with no answers and it was just frustrating to no end. My trip was wonderful but If this is my only option to get to Freeport, I probably won't be going back. The good thing about this experience is that the flight to and from the Bahamas was fine. No major issues and we landed safely both times. Thankful for that. But the overall experience with the delays leaves me not wanting to ever use this airline again.

After confirming the flight the airline sent me an email cancelling the flight for no reason. probably because they had only sold 3 seats.