Silver AirwaysReviews of silverairways.com

On May 8th, I booked a flight from Tallahassee to Tampa with Silver Airline, my first time using this airline, and my experience was extremely disappointing. The flight was scheduled for the very next day, May 9th, departing Tallahassee at 7:45 PM for a price of $399. However, the flight was delayed until 11:57 PM, a delay of more than 4 hours. Due to safety concerns about traveling late at night, I decided to cancel the flight on May 9th, within 24 hours of booking. I was informed by Silver that there would be no cancellation fee due to the delay exceeding 4 hours. To my surprise, when I checked my credit card statement on May 16th, I discovered that I had been charged a $99 cancellation fee. Upon contacting Silver again, I was told that the fee was applied without any explanation. This treatment is unfair and inconsistent with the policies of most other airlines, which typically waive cancellation fees for flights canceled within 24 hours of booking, especially in cases of significant delays like the one I experienced. I wanted to share my experience with you so that you are aware of the poor service provided by Silver Airline. I have decided that I will never book another flight with this airline.

This is my first time flying Silver Airways and they are nearly 3 hours late!! Received ZERO notifications and when you search flight it stated it’s on time still…as I’m sat here being told by staff that can rely on their own app. First time. Last time! I could’ve driven from West Palm Beach to Tampa on the time I’m parked, checked baggage and got to gate. Literally could’ve driven!!!

They canceled our flights and did a "free" rebooking. However, they did not offer the new flight rate that was over $200 cheaper. We had to book a room for an extra night at the hotel. So essentially our fun getaway is costing us more due to the airlines changing our flight days without compensation.

Missed plane due to connecting flight being late from extreme weather., staff were rude and not helpful in the slightest, next flight was 24hours later and then was canceled without any communication to passengers- no vouchers offered for motel or food or rides to motels

Silver Airlines is absolutely the worst airline. I booked a flight from from FLL to TLH for my daughter that attends college in Tallahassee FL. I tried calling for 3 days straight to add baggage to her itinerary. Held the phone for hours each time, no one answered. Selected the option for a call back, no one called back. On the day of departure wasn’t notified that the flight was delayed. Originally it was supposed to be a two hour delay. Three hours later they were finally able to board to only sit on the tarmac for an hour and had to get of the plane due to a mechanical issue. Now it’s 11pm. My daughter has class in the morning. No one is at the gate giving updates. No type of communication whatsoever. Flight was supposed to leave at 6pm and here it is midnight with no updates. This is completely unacceptable and I wonder if anything can be done about this! I will NEVER patronize this airline again!

This is quite possibly the worst airline I have ever flown. Given that I have flown regional airlines across Africa and Asia, that says quite a lot. It seems to go beyond a poor customer service attitude, extending to questions I have around their competence. I will be surprised if they are still in business in a year’s time, and I wouldn’t trust anything about them in the interim.

Yep, like everyone else’s review so far … AVOID at ALL COST! There are other options. They delayed our flight by 3 hours (the flight was already delayed, then the pilot flew into BVI airport the wrong way and was stuck and couldn’t get out. It was almost funny watching these men MANUALLY pushed the aircraft backwards so it could turn!). Anyway we missed our connection to Punta Cana. Had a resort booked for the family which cost approx. 1500 USD per night. No refund. No compensation. Nothing 🙈 So … let’s all help do the community a favour. If we all stop booking with this airline, eventually it will have to stop flying.

Flight was to take off at 8. They say the crew got in late and has to rest. Why didn’t they send a notice it was delayed instead of still getting us to airport early. Then there is a second flight to same place leaving at 9:15 so they could have pulled crew from that flight and sent ours first. Nope we are waiting over two hours for our delayed flight. Unacceptable Terrible service