Silk and SonderReviews of silkandsonder.com

I first purchased the subscription in 2022. I was quickly turned off by their very MLM style of marketing which encourages you to get friends to purchase as part of your daily affirmation tasks. I quickly cancelled my subscription so that it would not renew. There is no easy way to cancel online, so I reached out to customer service for assistance. They sent me an account activation link and further instructions which I followed. I canceled my plan Jan 2023 and my account has stated that I have no active subscriptions ever since, however, in December 2023 they billed my credit card for another year. Every time I reach out to customer support I get the same canned message stating that once the plan auto-renews they will not issue a refund. My account still shows that I have no active subscriptions so there is literally no way to cancel without reporting the charge as fraud and getting a new credit card number issued. Their entire business model is based on predatory scam tactics. Avoid at all costs unless you want to pay for these overpriced journals for life.

Look out for their fine print. I bought a year subscription for the planner and was not prompted when I ordered to make an account. Apparently, they emailed me the information. When I checked out I had to check off on their terms and conditions which apparently included an autorenewal and they auto charged me two days ago. I immediately contacted them and explained that I did not want another year subscription and explained the circumstances. They have not sent me anything nor have they shipped anything according to the tracking number generated. They are refusing to refund any money despite the fact that I had no way to cancel my account and they could see on their end that I never completed the set up. A bunch of scammers that sell a product that isn’t even good. Save yourself the trouble and money and buy from a more reputable source - wish I would have checked trustpilot before I ordered.

I ordered this the beginning.of 2023 and after 2 months decided it wasn't for me. I cancelled my subscription and received an email that I'd still receive monthly journals...for whatever reason they couldn't stop the remaining shipments. I received an email yesterday that my account was charged a renewal fee...emailed the company only to get a response that they couldn't stop the new order or refund the money. Customer service was no help and I'd strongly suggest anyone looking for a journal please go elsewhere. It's a rip off.

They are scam artists. The products are very cheaply made and difficult to stay organized in which is why I did not plan on buying more. Like many other customers have talked about on this website, when I went to cancel the auto renewal, there was no account linked when I went to cancel my 3 month subscription. I contacted customer service, they said I was too late to stop the renewal and said they were going to send them out to me anyways. It’s only 64 dollars but I’m more upset as I feel they do not conduct their business fairly.

Customer service hasn’t gotten back to me after numerous emails and messages to their social media. They delete your posts and comments on their app platform if they’re not positive. They messed up my annual subscription.

I started my silk & Sonder experience in mid oct 2023 and wasn’t sure this was for me but decided to give it a try. I’m glad I did. It’s been life changing. I started with their app and from there decided to get their journals. In the new year I’ve committed myself to the 5 minutes a day to journal each day and reflect on things every month.

Horrible service, unable to log in to edit subscriptions so I was charged for the full year. Since it processed through the only note from team was resending their no refunds policy and to enjoy the subscription for the next 11 months. To top it off they kept sending a coupon for next time I want to renew. I do not want this order, I was unable to stop the auto renew which had no warning. I do not want to receive these items for the next 11 months. Update to their response: I had already reached out to the email that was provided below. I asked if I could edit my subscription to be only the quarterly and receive a refund for the other 3 quarters but the only response I kept getting was “we can’t make any changes, here is a coupon for next time.” That’s not really helpful or provides a great experience. Direct quote from an email where I was looking for help and this was their response: “You're always welcome back to rejoin the #sonderfam! If you decide to reactivate your subscription in the future, feel free to use the code ‘BACKTOSONDER20’ for 20% off.”

I purchased a year-long subscription, learned quickly the product wasn’t for me but the company wasn’t understanding or helpful and said I had to continue the entire years subscription.