Silk and SonderReviews of silkandsonder.com

I purchased for a year and found that I wasn't using the product. I didn't realize that for an annual subscription it autorenews, and when I got charged, I reached out right away asking to cancel and refund. After 3-4 back and forth emails, they finally canceled but didn't refund. They stated "As a small woman-owned business, we carefully plan and produce our inventory in advance to ensure each member receives their journals on time" and referred me back to the terms. Of course I want to support small, woman-owned businesses but don't think they should throw that at me for a reason that I can't cancel. I also don't see why they can't adjust their inventory planning for an entire year ahead when I'm letting them know in November. All in all, super disappointing and beware of what you sign up for.

I was a happy subscriber until my yearly subscription came due. They did not send a reminder that it was new and charged me. It seems to be higher then last year too. When I wrote saying I did not get a reminder and asked for a refund stating I was having financial difficulties -they basically said there was nothing they could do and if I didn't want to use the planner to pass on to someone else. They keep referring to the sonderfamily. I don't think they are family oriented as they don't care about me and my financial challenges. Even though I liked the planner -I won't ever resubscribe. Deborah Abram.

I wanted to like the product. I found their socials cliquish and unhelpful. I would have stayed a member until they raised their monthly S&S subscription 50%. Not everyone can afford to pay $200 + at once for an annual membership. S&S shouldn’t be just be for the wealthy. S&S, you can do better. Disappointed!