Silk and SonderReviews of silkandsonder.com

I thought I was only ordering for one month to see what it’s like. I was disappointed in the package and those no more about it until I got a charge for the next month! I had no intention of getting another piece of trash. It is very difficult to cancel. It took more three tries to get a confirmation of the cancellation instead of a page not found message. This is almost a scam.

Will charge your credit card without a reminder and not issue a refund even after reaching out directly after the email "your subscription has been renewed." Do not recommend

When I ordered the 12-month prepaid subscription for this cheap journal, I did so only because the video looked nice. I truly only wanted one month to try it, but of course, that's not available. They force you to buy a 12-month subscription (which I should not have done). After receiving one month, I canceled it, but they don't do ANY refund at all. That's $200 I'll never see again.

This summer I signed up for a 3 month package. It took a few weeks to get my first "journal" and they would not offer to move my subscription one month to account for the fact the "journal" arrived three weeks into the month (their fault). When the journal arrived, it's very pretty but its all marketing. There are 60 thin pages with a few weeks and a bunch of busy-work pages. There is no "journal" space except for a couple of bullet pages in between weeks. This is not a journal but a cheap and rather sparse planner. There are many pages included that are not useful. The app, supposedly included in a 'membership' is trash. They do not allow neutral or negative comments about the product, even for a suggestion. In addition, even with being deeply disappointed and wanting to cancel my 3 months, they would NOT allow a refund or a return. This was after several emails where they kept delaying my response. Remember, the owner is into marketing, not selling anything useful. These are steeply priced and not worth the cost. In addition, the digital is just as much as the paper journal.

Subpar product, terrible company. They knowingly use sneaky tactics to lock you into a subscription renewal (with zero notification of upcoming renewal). They charge 3x for the renewal (for the same product), then refuse to acknowledge why any of these are shady practices and or offer a refund.

I canceled last year under a separate email address even though i only had one account. Because the emails didn't line up, my cancelation was ignored and I was given ver batim response i received last year about not being able to provide refund because it's a small women owned business and I should share the journals instead. I did exactly that for a full year and was recharged and given the same run around. As a small woman run business would expect more appreciation of your female customers and not verbatim responses that don't help and price gauge. unfortunately I will be leaving bad reviews which will likely hurt the small woman owned business much more than giving me my money back when I canceled a full year earlier and gave away a full year of journals I did not use or like.

This company scammed me. I paid for a membership in June 2024. After receiving several months of planners, I called to cancel as I was not using them. When I requested canceling my membership, they told me that that was not necessary and that they would continue sending me planners regardless. They did not indicate that they would then charge me again in June 2025 for a new yearly membership. When I saw the charge on my credit card statement, I email them and requested that they credit my Visa as I had not authorized the charge. They refused. I have made a complaint to the Better Business Bureau and have begun the dispute process with my credit card company.

Awful to get any help. Like someone else said I was never prompted to set up an account so I set up an account I wrote down my password and then when I tried to get in, I could not so I requested a password reset it took three days for them to get back to my original message And then they promised they would send a reset password link. A day later and multiple request. I still am unable to reset my password but I was able to cancel my membership and I have the email saved with their response saying that my membership will be canceled as of May 2026. We will see if they try to charge me if so, I can just go to my credit card company with that email and get it refunded the app seems a little bit cultish to me. I still haven’t gotten my first book. I was told I would get it before the next month but now it’s not arriving until next week. Not really helpful.