Shelley R.
Update to “I can’t rate the products at all” to a rating of them
Update: received products Jan 3. Ice mold is great, with customization, the lettering is deep, so very sharp, distinct. The other item was a smoker for cocktails - haven’t used it yet since we need to get butane. The final item was a dog bone mold, which the bones are small, but perfectly sized for my dogs under 20 lbs. Everything is good quality. Just know it can be slow to receive especially around holidays. Overall happy with products. Initial rating: I can’t rate the products at all. Ordered 3 items on December 2, only one of which was customized. It is December 28, no items have been received. That’s 26 days ago. I contacted Customer Service via email on Monday, December 22 to ask about status. Response the same day was saying it was in the final stages and would be dispatched this week. That was a week ago. Links to check on order updates just go to the order confirmation page. I understood it was holidays and a single custom order, but still disappointed to not yet have them. I may need to contact PayPal to request a refund if I don’t get an update soon.