SiligramsReviews of siligrams.com

I contacted the company 3 different times because I received the wrong order. I paid the 39.00 extra to expedite my order because of Christmas. The product came within 2 weeks of ordering. The problem is that is the wrong order. I had ordered a 6 cube tray with lid. I received a 4 cube tray and no lid. I put in a dispute to the credit card company and they said it was resolved and I had to pay 100.00 for an incorrect ice cube tray. When I contacted siligrams they said they couldn’t do anything because of the dispute. I sent them that it was no longer in dispute and that I wanted the correct order. To date no response. It makes me sick. I would never order from them again and would encourage others not to as I believe they are just out to scam people. I requested a phone call but that must be too difficult for them. Order # 143709. I would recommend a new customer service, too.

I purchased the Siligrams Clear ice mold with an additional mold. The additional mold had the same standard symbol as the original. Unfortunately, you cannot use both molds simultaneously, so the cost of the additional mold was a waste. I tried to return the additional mold for a different mold but they will not take a return even if unused. So the additional mold was a waste of money. This was not clear on the webpage. Beware before you purchase as no returns are given even if unused. They state that this is a custom item so no returns, but the mold was a standard logo not a custom item. BEWARE Three tries so far but the round mold I purchased as not provided a complete sphere, the bottom is not complete.

I ordered Christmas gifts November 30 and received them mid-January. Customer service is terrible. DO NOT ORDER FROM THEM!

I ordered my products on December 1st and they did not arrive in time for Christmas. When I contacted customer service on 12/20 that I hadn’t received my order, there was no urgency to get my gifts delivered in time. I even pointed out that I had received a promotional email on 12/17, guaranteeing delivery by 12/25. I feel that overnight shipping for my order or a credit for at least one of my products should have been offered to me as compensation for an obvious error on the companies part. I also do not like that you can not call customer service. There should be an option to talk with someone. I would never recommend this company which is too bad because the product is pretty good.

Ordered one item on 11/29 and it didn’t come in time for Christmas. In fact, today is 12/28 and it’s still not here. Their Customer Service team was extremely unhelpful and wouldn’t provide any kind of refund or discount to make up for their shortcomings. Disappointing!

Beware this company who is not at all trustworthy. I placed a first time order for a $40 custom ice mold and realized the minute I hit submit that I had not selected blue instead of black. I emailed them within four minutes to request the color change as their website says any changes must be submitted within one hour. It took them 2 days to get back to me saying too bad, the order was in production and the color couldn’t be changed. Their own website says production takes 5-10 days so hard to believe my one piece item was in production within minutes of me placing the order. In asking to then cancel the order, again they went unresponsive for days before saying the order is shipped as is. There is no phone number to call, only an email they barely then unprofessionally respond to. This is unacceptable and all signs indicate this is a scam not a legitimate business. I’m disputing the charge with my credit card and strongly advise you to order elsewhere as they appear to be fraudulent.

I ordered some ice cube molds with monograms on 12/11 and 12/16, got confirmation of my orders with a tracking number that won't work and a customer service phone number that is not set up to receive incoming calls!!! When I tried to track my order the page continually failed. My recent email to them asking about my orders was answered with a 'we received your email and will get back to you within 24 hours'. I hope they do. In the meantime, thank goodness I have a good credit card company that will reimburse me if I never receive my orders!

Placed an order that was supposedly shipped, but the tracking never moved past USPS waiting for item. USPS confirmed they never received the package. The company insisted it had shipped and repeatedly asked me to reconfirm my address three times instead of resolving the issue with USPS. Eventually they canceled the order outright. The item was never shipped. Complete waste of time, no accountability, and nonexistent customer service. Feels like a scam.