Timothy
Very poor communication
Very poor communication. I called and e-mailed many times asking for a touch base to discuss issues. I only go one call back from a receptionist who could not answer my questions and once again told me everyone involved was busy. I called with no answer, then called from a new number and someone immediately picked up. Sounds like my number was being ignored. I did not see a proof before the shipment was sent. I sent several request even after it was in transit and no response was given. We set up the booth today and the wrong file was used on the main 20ft wall. I know the correct file was downloaded as I got a wetransfer confirmation, and two of the other updated files were used. Not only was the wrong file used, but someone on your end cut out the tag line and placed it over the logo. It looks very bad. We had to cover the entire middle area with posters. We made it clear we wanted the booth to be used for other events, so all the licensed signs were attachments instead of printed on the walls. While I mentioned one Velcro sign, I said we could do this on our end. When we set up the booth the Velcro was permanently attached to the wall. The sign was wrinkly and did not attach well. We cannot use this wall again. We had a tight deadline, I metioned that we needed this by the 8th in almost every conversation. The 8th was selected in checkout as a viable date, it was not blocked off. Days later I got a e-mail asking if the 11th was ok. When I replied it was not and I needed a call immediate callback to problemsolve, no one called me. My calls were ignored. I got another e-mail asking if you could ship directly to the convention, while this in not normal, I stayed on hold all day with them coming up with a plan to ship directly into McCormick center. When I went to send you the information, I saw that you had already shipped the package to the original address. The package arrived late and we had to set up late for the convention. I know my timeline was tight, but even when I asked about expedited shipping in our first conversation I was told not to worry and that it would be fine. Everyone was very nice and In years past the quality of the booth was very good, but it seemed like no one wanted to communicate or use the phone to resolve these issues. When we did talk, the decision makers always seem to be out of the office or in a meeting. Probably will not use SignWin again.