Signwin® DisplayReviews of signwindisplay.com

Response from Signwin® DisplayJan 14, 2026

Chris, We would appreciate if you could change or remove this poor review. If you simply gave us a call to further discuss the confusion you were experiencing when placing your order rather than trying to exploit us and the information we provide on our website. We offer free ground shipping on all orders over $900 all year round, regardless of the current sale information we have on our website at anytime. It is on every single product page we have written right above the add to cart button. This review rating is quite harsh when we are more than willing to work with clients that call us seeking further clarification and are not trying to exploit our website information and hold us hostage for shipping costs. The information we provide is common for other competitors in the industry. Regardless, we have updated it and a simple call would have clarified everything for you instead of trying to find technicalities to confront us with and argue about via email. As you can see, we have many client reviews that are pleased with our customer service and we recommend calling us next time if you have any questions or concerns, instead of writing a review that makes us look bad or as you called it, "sketchy marketing".

Response from Signwin® DisplayApr 18, 2024

Hello, thank you for taking the time to share your experience. We're sorry to hear that your recent purchase(s) with us weren't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback. Unfortunately, due to the complexities of color matching in the printing industry, it's important to note that exact color reproduction may vary. While we strive for accuracy, factors such as device calibration, artwork, and fabric materials can influence final results.

Response from Signwin® DisplayAug 24, 2023

Hi Pb, we're sorry to hear that you had a negative experience with your most recent order. We strive to provide our customers with a great and stress free experience, and we apologize for falling short in this area. In regards to not receiving your tracking number, we have addressed this with our staff and are taking steps to ensure that it doesn't happen again. We have done a thorough investigation but have found that DHL provided you with incorrect information. 1) Our shipping department has confirmed that although FedEx and UPS do ask us whether the shipping address is a residence or business address, DHL does not. Even if that was the case, it would not quite explain why they would show a different state as your shipping address, when our team provided the full and correct address you gave as your shipping address. 2) Our business hours are M-F 8:30am-5pm PST. Your interaction with our staff happened after our office was closed for the day. Typically, there will be no one available after hours to help. However, although rarely, some of our production department staff will stay later to work on rush orders. One of our production department members is the one who answered your email or chat, as we did not want to ignore your concern. This type of issue would be handled by our customer service/sales department/shipping department, all of which were notified by the member whom you spoke with. Fortunately, you were able to have DHL help resolve this issue before our office opened the next day. Although we would've liked to have immediately done that for you, it would not have been possible as the interaction was done after our office hours. 3) Your email stated that DHL mentioned that they contacted us for days trying to fix this. We do take this claim very seriously and looked into it, but found no emails or missed calls from DHL. 4) If you look through the tracking details, DHL mentions "Shipment arrived at incorrect facility. It will be sent to the correct destination for delivery", meaning they shipped your package to the incorrect facility themselves. Nowhere does it state that they were missing information and tried contacting the shipper or on hold due to missing or incorrect information. We do have strict return/refund policies and definitely encourage all of our customers to be aware and read through these before placing an order as it is always good to be informed. None of this excuses the lack of tracking number not provided promptly to you after your package shipped. However, that does not qualify for a refund. We do value you as our customer and would like to provide you with a discount for your next order with us if you do wish to give us another opportunity to serve you. Please contact us directly at [email protected] so we can make arrangements, if you do wish to place an order with us in the future. We're thankful for your feedback and will take action to improve.

Response from Signwin® DisplayJul 25, 2023

Hi Rachel, we're sorry about the delay in response. Other than email, also we're available to speak on the phone Monday through Friday, 9:00 AM - 5:00 Pm PST. Feel free to call us at 626-322-0060

Response from Signwin® DisplayMay 17, 2023

Srini, we're sorry to hear that your order did not turn out as you had expected. Our products can become wrinkled if they've been sitting in their packaging for too long, but the wrinkles can be removed by steaming them out. As for the alignment, that was your responsibility as the providing source of the design. We did give you a chance to correct the order the first time we saw it, but with your tight deadline in mind we expected for you to make sure the artwork was perfect to print as we printed exactly as seen on the final design. Please don't hesitate to contact us directly for issues or inquiries for your order.

Response from Signwin® DisplayApr 10, 2023

Jennel, we always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. Our website is always going through changes to make our customer's purchasing experience better. Unfortunately, at this time our website will automatically try to add a standard shipping fee to all items on the website unless they are above the $900 qualifying orders that have free shipping. This is still something that our team is working on in order to have that issue resolved. However, we are always available via phone call, email, or live chat to resolve this issue for items that do not require shipping. The hardware and graphics/fabrics can arrive separately depending on what was purchased. We always strive to deliver the orders by our customer's selected deadlines even when shipping these separately, as long as the artwork is finalized by our customers with enough time. The 24hr. from receipt of delivery policy will be from when the last package is received. Even with that policy in place, we did offer to replace the incorrect graphics you mentioned after almost being a month since this order was delivered, at no extra cost to you. It was an uncommon instance and we’ll do better in the future. The tracking information for the replacements will be provided as soon as they have shipped. Again, thank you for your feedback.

Response from Signwin® DisplayNov 23, 2020

Hi Stacy, thank you for providing these details. We checked back records. We deeply apologize for this inconvenience and miscommunication. Your support is critical to our business. We should have notified you in adavance. We have been training and improving the customer service team and hope to serve you in the near future.