James
All hype, very little substance.
They have a fancy website which has lots of bold claims and hype. However, the reality of the service is much different. When you place your order they send you a QR code and tell you to put your card in an envelope and take it to the Post Office. If you don't have a way of freezing your card then it should go into RFID blocking packaging. The package gets addressed to Signet London at a Mailboxes Etc mailbox in Bristol. There is nothing secure about that. The fancy manufacturing facility they hype is a dingy basement apartment. A guy with a carrier bag unloads the Mailboxes Etc box and takes your card there. He bends your plastic card, prys the chip off it, and sticks it to your metal card. He puts it in a black postage box - not RFID blocking - and posts it from the local village Post Office. Nothing secure about that. At any point in the process your card RFID could be captured or the physical card scanned, taken a picture of, or details simply written down. Nothing secure about that. The biggest kicker is deep in the FAQs it says the contactless on your card may not work anymore. Mine doesn't. And the thickness of it means it doesn't fit into a lot of card machines, making it utterly useless. Looks cool, I suppose.
Response from Signet CardApr 9, 2024
We're glad you like your metal card and think it looks cool. That's one of our primary goals – to provide our customers with stylish, high-quality products. At Signet London, we also prioritize security in our process: 1. We offer tamper-proof packaging and recommend freezing cards during transit for added protection. 2. Our secure mailbox and transportation methods ensure a protected chain of custody. 3. Our manufacturing facility adheres to strict security protocols, including CCTV and access control. 4. We use specialized tools to safely transfer chips without damaging cards. 5. All returned cards with contactless capabilities are shipped in RFID-safe packaging. We continuously work to expand chip compatibility and offer free upgrades when new compatibilities become available. Our cards meet ISO standards and are designed to work with standard card machines and ATMs. We value transparency and customer satisfaction. If you have any questions about our process, please contact us directly. We're always here to assist and ensure you have a positive experience with Signet London. Thank you for choosing us for your metal card needs. We remain committed to providing top-quality products and service to all our customers.