Signet CardReviews of signetlondon.com

I got a store credit card from Zales (Signet), apparently by a 3rd party called Comenity Bank. Nothing but a horrible scam. They didn't send my bill for over 3 months, and then "lost" my next payment, taking on bogus late fees. On a $1,300 item, they somehow managed to charge $800 worth of "late fees". Commeity Bank has many similar complaints, and they refused to talk to me when I complained. When I last complained to Signet's customer service, they just told me "too bad, thats not our problem, its a different company". I don't know the exact contract they have, but watch out. Signet (Zales) and Commity are colluding and running some type of scam.

This site doesn't exist anymore. Paid for a card, which I got, also paid for 2 years replacement. Guess they got me, tried to replace expired card only to find they don't exist anymore.

Everything is sh*t from this company.I spent £120 on a gold card with a custom design and at first i was getting updates such as asking to send the photo i used for the design and and seeing my mock design and after i replied it looked great i havent got a reply since the 3rd of August and i have sent around 8 emails since then and no reply.The person that was emailing me was named sophie.

First time i ordered a golden card, there was no problem. Then second time i order 2 golden cards, with different signatur. - order number: #13600 - order number: #13601 They just E-mail me to confirm bouth orders, and then I never heard from them again. No respons, no reply back on mail, NOTHING... I send the order 28-07-2025 Got the first message 02-08-2025 And then never heard from them again. Thats not professional...!!! I still miss my 2 golden cards or my money back....

Sell and forget…. Initially the service was excellent, but when I needed a replacement card (already paid for) everyone vanished, emails go unanswered, phones never answered… absolute joke when it comes to aftercare. With hindsight, I would advise using one of their many competitors.

Had 3 cards, 2 of them Didn’t work. Because it was outside their 14 day return policy refused to rectify and offered me 15% off a new purchase. Haven’t responded to 14 different emails. Don’t answer the phone. Horrendous company to deal with.

Worst company. No response no email their phone number do not work. Avoid, they just take money. Took my card. Emailed 10 times and no response. Got response and I have all the emails Signet failed to reply and provide response. Try their phone number and it is on voice mail. How can you rely on this? Payment was made in advance. There was no payment afterwards. Happy to go through everything and explain.

Started off great, helpful & informative, was initially impressed, BUT once i purchased my card, with the promise that contactless function was a few months away, communication on all platforms ceased, no replies to my questions on my upgrade to contactless , very poor from a company that you need to trust enough to send your bank card to ! Sorry to say, Dont bother, my advice