Signet CardReviews of signetlondon.com

I have had my card over 7 months contactless has never work promised me they were upgrading and would be in touch I keep contacting them still no upgrade and now they have stopped replying don't bother with this unless product help by fixing the problem not telling me time

I recently had the disappointing experience of dealing with Signet London after what had initially appeared to be a potentially promising start. I attempted to reach out to Signet London before placing an order, and despite initially being reassured by The CEO's personal video introduction, I have found much of what CEO states to be the opposite during my customer experience. The CEO suggests his company "builds fantastic customer experiences," but I have not found this to be the case. The lack of contact details like a phone number and any official trading information on the Signet London website is at odds with his “transparency” claim. This statement: "What we do best is the quality, the shipping, and the customer service." I could only agree with the quality remark in this statement. I can confirm in my experience there is little appetite or interest in any discussions with Signet London until you first make a purchase. Having made a purchase, I started to become frustrated that most responses were usually 24 hours later, which delays the entire process (intentionally or not!). Eventually, despite the 24-hour responses and the back-and-forth on the design work, we approved the artwork and dispatched our bank card to Signet London (only at this point was an address forthcoming as to where the bank card was to be posted as it is not the one on the website). The bank card was apparently printed and posted, and a tracking number generated. Royal Mail tracking advised the card had been received at their mail sorting centre with no additional details on the whereabouts of the bank card thereafter for five days. While we hold Royal Mail fully responsible for the delay in the delivery of the card, anyone that has had to deal with Royal Mail will know that unless you are the sender of the item, Royal Mail will not enter into any dialogue with you. Therefore, not knowing if our bank card had been lost or stolen, we pleaded with Signet London to take some responsibility (as they were the only people that could speak to Royal Mail) for dealing with the company they had entrusted with our bank card and try to understand what was happening so we could immediately block the card if, in fact, the bank card was lost or stolen, having previously been a victim of bank fraud. Signet London was completely nonchalant to the situation, responding once again every 24 hours with no sense of urgency or understanding of the situation. On two separate occasions, Signet London suggested we needed to confirm and clarify additional information about our postal address, as if we were at fault, having never had a single issue with our parcel or postal services before. As the days progressed, we had to resort to issuing deadlines for a refund and pursuing county court action if a refund was not forthcoming. The response from The CEO was primarily lacklustre with information and usually condescending and patronizing in tone. As far as we were concerned and given the lack of substantive information (having dealt with Royal Mail as a business customer for many years, Signet London had not communicated with Royal Mail and did nothing more than monitor the tracking information online the same as us. During this period, we received a notification from Signet London that the cost of all future cards would be doubled in price! This could have coincidentally been linked to the fact that we had asked for a second card with contactless capability that apparently could not be put on the first card. After five restless days, the card did arrive, no thanks in part to anything Signet London had been responsible for; we later discovered from our call to Royal Mail there had been staff sickness at our local sorting office, something we had been able to confirm late the previous day (before the bank card arrived) had Signet London been bothered to investigate; they would have been able to convey back to us. The one positive thing out of fairness to Signet London is that once the card eventually arrived it was very well printed; however, and in conclusion, my experience with Signet London was a complete letdown with thirty plus emails being exchanged during the whole debacle. Signet London can continue to try to mitigate and discredit the review all they like, but Trustpilot has been provided with all the relevant order documentation, hence marking the review as verified. Signet London was given the opportunity to make things right but opted against this approach, leaving us with no other option but to share this true and honest experience of how bad dealing with Signet London was.