Signature HardwareReviews of signaturehardware.com

Ordered sinks in may they were scheduled to arrive in June then changed to back ordered to July 23 then on July 23 they delayed it to July 31 then promised it for sure would be there July 31 then on 8/2 they changed it to for sure august 9th have lost all trust with this company will be ordering sinks from another vendor don’t rely on they if you need anything on time they communicate and make promises just don’t deliver timely

Ordered a pair of bath sheets 2 months ago, money taken straight away from my bank and NO confirmation e-mail received so no order number! STILL WAITING for the towels! DO NOT buy anything from this Company!!!

Can’t contact this company at all, even though I have used the e mail address given, and the customer service team on the phone, is non exsistant. I could send the item back, but why should I have to foot the postage when the item is not as described

I have been trying to contact this company but the message box is always full, this obviously makes me suspicious. I will give them three more days then I will have to contact my credit card company for a refund. I wish I had looked at the reviews before ordering. I might get my grandson to go and see just what kind of business is being run from this address.

The feather duvet is the product that should not be on sale. The feather is out not in the blanket. I wake up daily and looking like sleeping with hens! Same my son, as I have purchased 2 duvets. The seller is claiming that has same duvets and maybe only one or two feathers come out and that cannot be true! Other buyers have similar experience. My flat is full of tiny feathers, my nights are nightmare because once the feathers come out of duvet, they find the way in to your pyjamas and are itching you all night! Please do not buy feather duvets. They have used wrong fabric. My mum used to sew feather blankets and for that must be a special fabric that lets through only air, nothing else. , or double fabric. I have requested refund so I can buy my duvets elsewhere. I am yet to receive a reply.

Bought a pull toilet for over $1,000 from Signature Hardware. Nicely installed by our Plummer although he complained of no instructions. The toilet is very very loud. It is loud because there is no top to the water reservoir. They don’t sell tops. They will not take returns. Very disappointed.

I ordered a relatively expensive shower head in which many of the water ports wouldn’t release any water. I asked about an exchange and the fact that I discovered the water ports weren’t working means that I installed and they won’t take returns so I have a faulty shower head that I can’t get a refund on

If I could give these people no stars, I would. No one likes water damage and understands the nightmare of that, right? A year ago we ordered a pretty expensive ($1000.) shower set ( 4 thermostatic valves, hand spray and shower head). All worked well until this afternoon when the top valve on the wall started leaking. Turn off the water to the house and call the plumber. He says we have to get the replacement "cartridge" which is really just a plastic washer, from Signature Hardware because it is specific to that valve. I call them. It is under warranty so it's free and I ask if we could get two so that if this happens again we can just replace it without having to turn the water off all day to wait to have one shipped to us. I am told by Kai, no, we'd have to wait until it happens again to order another one but if I want to order an extra, it's $29. So I have to wait until there's water leaking out my wall to have one shipped! Ok, it's 4:22pm PST Thursday here and they're in Kentucky. Kai tells me they'll overnight it tomorrow (Friday) and we'll get it Monday! Monday! So as I'm trying to tell her that in this era of being able to get things from Amazon the same day and I've gotten Saturday deliveries with Fed Ex, UPS and USPS, it can't get to me until Monday and we don't have water until then. Common sense was completely absent and I even tried to say, "how would you feel if you had no water all weekend." So from Thursday afternoon until sometime Monday, we're using bottled water for everything! Someone else reviewed Signature Hardware and said they didn't care. That's putting it mildly! Lessons I learned from this: - Buy hardware locally from sources who can provide you with parts right away. - Never buy anything or spec anything (I'm an interior designer) from Signature Hardware. Ever!