Signature HardwareReviews of signaturehardware.com

Bought a faucet online. It far exceeded my expectations. Just stunning.

My bath sink faucet has been working great for many years now and when there was a little drip they responded immediately with warranty parts. Later now I've just had a little issue and they are going out of their way to make everything better than original! Thanks!

A very incredible customer service with fast and customer-focused responses. There was a problem with jets that they first sent out and the way they resolved the issue was well beyond my expectations. I received additional jets of the correct type for significantly less than I should have paid. I can highly recommend Signature Hardware.

I bought a kitchen faucet from Signature Hardware 11 years ago. I developed a slow drip on the cold supply. Not only did they have my original order on file, they replaced both hot and cold cartridges under their 25 year warranty. Delivered in 3 days. 5 star+ customer service!!

Bought a couple of things with them and they are one of the most pleasant companies to deal with. The quality of their product is top notch too. Responsive, quality, and reliability.

I ordered a brass curved shower rod for our bathroom remodel and it was exactly what I hoped it to be. Our contractor was delayed in starting our remodel project and towards the end of the project, we chose to go with a glass sliding door enclosure instead of rod and shower curtain. The company graciously allowed us to return the rod without a restocking fee and emailed us a return label ($15 fee deducted from refund). They were extremely accommodating and understand and the product received was of great quality. I would highly recommend using this company.

I purchased a kitchen faucet with a lifetime warranty from Signature Hardware 14 years ago. The sprayer hose recently started leaking, and I reached out to the distributor where I purchased all of my plumbling supplies for this remodeling, Ferguson in Dallas. They promised a reply with 24-48 hours, and I received a reply within 48 hours. While Signature no longer had replacement parts, they replaced the entire faucet and shipped promptly. My plumber reinstalled and I was back in business. Thanks, Signature Hardware for great quality product with a wonderful warranty and perfect customer service.

I purchased a stand alone faucet for my pedestal tub 16 years ago. The inner workings of the faucet (cartridge) broke recently. I didn't have the order number or remember where I bought it. I looked online and found what appeared to be my faucet. I contacted their customer service. They looked up my address, found my order and they said it was under warranty still and would ship it free. Then they realized that unit was discontinued and they are replacing the whole unit! That's amazing customer service. Kendra was the agent and she went above and beyond. I'm so thrilled I bought from Signature Hardware. Their customer service is stellar!! They need to be recognized for this today as it is so rare to find such a great company! I'm just in awe. Thank you, Signature Hardware!