Nitra A.
It worked great until it didn't
It worked great until it didn't. I bought 2 of these for a commercial building. I couldn't add both locks to the new app, but customer service had me use the old app for 1 lock and use the new one for the other. However, you cannot open the lock from anywhere. I can't open them from 3 miles away. I get an error saying I have to be within 2 meters. I enjoyed the fingerprint open method, but in the last couple of weeks, the light will turn green, but the door won't open. I had to switch to the combination, but that's hit or miss, too. This is very inconvenient when I have contractors in and out trying to do work. Now I'm gonna have to spend more money replacing these. Customer service is very responsive and they try their best to help, but this product is unreliable. I wish they broken down before the return window closed!