Nick A.
High return shipping costs
I originally ordered the Comfort+ as I thought it most suitable for my hybrid bike. It turned out to be very uncomfortable for my needs. Sierna were very quick to respond to all correspondence I had with them. They offered to replace the saddle with the Sport+ for £10. They stated they would instead give a full refund if I returned the Comfort+. The company is based in USA (which is not made clear on the website) and the shipping costs would have been ~£20 from UK. I accepted the replacement offer. The Sport+ is reasonably comfortable and it does have a non-slip surface which makes the riding position easy to maintain. However, the bracket rails are not great and slightly corroded. I'm not sure how long it will last
Response from SiernaAug 10, 2026
Hi Nick, Thank you for taking the time to share such detailed feedback. We're glad to hear that our team was quick to respond and that the Sport+ has provided you with a more comfortable riding experience and a secure, non-slip surface. We understand your concern regarding the return shipping costs. We offered the discounted Sport+ replacement as an alternative to returning the Comfort+, which we hoped would be a more convenient and cost-effective solution for you. We're also sorry to hear about the condition of the bracket rails. We take product quality seriously, and we'd be happy to look into this for you. Please reach out to our support team with a photo of the rails, and we'll be glad to assist. We appreciate your feedback and hope you continue to enjoy your rides with the Sport+. Best regards, Team Sierna