Mark E.
Poor quality and very poor customer service
I purchased a sport+ saddle when it arrived it was rusty on the rails, i contacted customer service and was offered a 25% refund which I declined. I was told to get a full refund I would have to pay postage fees to USA probably more than the saddle is worth. After numerous emails they offered me a 35% refund which was probably the best I would get, so I was forced to accept the offer.I expected better quality and better customer service. I have repainted the rusty bits and I will say the saddle is comfortable but for how long. If you but from this company beware of their refund policy
Response from SiernaOct 18, 2026
Hi Mark, Thank you for taking the time to share your experience. We're truly sorry that the condition of the saddle rails fell short of your expectations. We understand how disappointing this must have been, especially when you were looking forward to receiving a product in good condition. We offered the partial refund as an alternative to returning the saddle, hoping to make the resolution more convenient and help you avoid the additional return shipping costs. However, we understand that you may still prefer a full refund. If you'd like to proceed with a full refund, please feel free to send us a message, and we'll be happy to guide you through the return process and help you with the next steps. We appreciate your feedback and the opportunity to make things right. Best regards, Emma