Sidecar HealthReviews of sidecarhealth.com

HORRIBLE NIGHTMARE!!! DO NOT PURCHASE!!! WARNING: My employer decided they were going to try to save some money by switching over to Sidecar Health because Medical Mutual wanted to raise their rates 30% and my employer paid 80% of the insurance cost for all employees. They claimed they went through BBG and found Sidecar Health to be the best bet and whatever Sidecar Health didn't cover this BBG company would cover. So, long story short (if that's really even possible here,) its now about a year later and I cannot seem to get any resolve from Sidecar regarding discrepancies in what they are covering because the hospital I was made to try and get itemized statements through essentially refused to provide them to me or Sidecar Health after months of trying. Sidecar Health acknowledged they would not be getting the required forms and had me send in what the hospital would provide me in terms of billing which is where the billing errors on Sidecar Health's end came into play. Then, as I said, BBG was supposed to cover the remainder but that's a whole different complaint to be lodged. Like I said, long story short, do NOT get Sidecar Health unless you want to spend MONTHS trying to get you medical bills paid only to be unsuccessful. This is absolutely ridiculous, and this all goes back to my employer trying to save money by choosing Sidecar Health over an actual insurance company (which btw Sidecar is NOT!) I can't even calculate how many hours I have spent trying to resolve these issues now, and now that this many parties are involved everyone is more confused than I am and its nearly impossible to get all these people on one page. This is an absolute atrocity, and an extremely poor excuse of an "insurance" company. YOU will be the one doing all the work while they struggle to provide you the services they promise up front. Just a word to the wise!!! Oh, and P.S. You will NOT be "saving" or "making" any money with Sidecar. Any money that I "made" will have amounted to the cost of having the plan so it completely cancels itself out. I qualified for financial assistance through the hospital like most people in my position do by the way (something to look into if you aren't aware,) and so I essentially paid Sidecar Health $450 instead of keeping it in my own pocket while they gave me the "pleasure" of doing the work an actual insurance company would be doing for their customers. That's correct, I LOST money having Sidecar Healthcare AND I had to do the work an actual insurance company should be doing; double whammy here. As I said, I have lost countless hours of my life trying to resolve this and there is no end in sight with regard to these issues.

I wish I could rate this with zero stars. DO NOT GET THIS "insurance" especially if you have a job. You will have a second full time job trying to gather ALL of the following on your own for each and every medical appointment or procedure and God Forbid if you have to have an unplanned surgery! First, you need to call around and find the cheapest pharmacy(that took time but wasn't so bad) However, before ANY appointment or procedure you have to try to get a "pre-bill" which requires very specific and detailed information that most places are not prepared to obtain in their usual "estimates". After several phone calls to your provider's billing department to hopefully get someone who understands the detail you need, you have to wait at least 5 business days to see what sidecar might pay. They have some very GENERAL info on their website as to what they might pay but again you still need the prebill because you have no idea what your doctor's facility charges until AFTER all of the appointments. Now this is after you have seen your doctor for the initial consult which as you know may take days or weeks to even get into. You better hope you are not getting sicker or in more pain as was in my case, with a pending knee surgery after a sports injury. AFTER I spent weeks getting first, the sports medicine consult, then the xrays, then the MRI, then researching surgeons who were reasonably priced but obviously reputable, I finally got the "prebill" -billing department in my hospital didn't know what I was asking for so that took several phone calls. THEN when I submitted that prebill it took another 5 days only for them to say no they won't pay that amount because the facility where this surgeon has priveleges costs too much. At that time they listed ONE surgical center they would cover. I can't believe I even entertained that as I called several other reputable orthopedic knee surgeons in my area and none of those had privileges there. Meantime my knee became increasingly painful and by this time I was in excruciating pain as I TRIED to maintain my own job this whole time and I finally said NO-I am proceeding with my surgery which was scheduled for the next day. I could NOT put it off any farther. THE DAY before my surgery I get a last minute email from sidecar listing a few reputable surgeons from another cheaper facility that had I known they were covered in the first place I would have entertained that option. I could not take several more weeks to get into those surgeons. No way. I had to get this done for my health. They refused in the end to cover my surgery due to the fact that my surgeon's facility was more expensive than the cheapest one they could find in my area. Wouldn't even entertain covering a little more--NOTHING!! Shameful. I cannot wait to see their response here. Do NOT believe them or trust them with their sales pitches and even worse, with their "wonderful care team" responding to your frustrations with their jargon. By the way, we pay the highest premium you can pay!!! Ridiculous! **addendum after seeing sidecar reply below**: I have reached out to your care team and have retold my experience to 5 different people and no one is willing to correct this situation by paying more toward my procedure! They all say “I am so sorry. And admit its frustrating “. Nothing will correct this situation unless you are willing to pay more. Nothing will “restore” my faith in you unless you pay more toward my procedure. I know have to pay $1000/mth for 11 months to the hospital. At least it sounds like you are admitting that you screwed up here but how can you ask me to restore Faith without correcting it?? And I need toads on top of this stress I had to obtain a “detailed bill” for you to pay for the nominal amount you did pay for. That entailed making 2 phone calls to billing and the to print and Completing form for the hospital to release records which will now take 3 weeks. Who on earth has time for this and what exactly do you do to help us? It’s a joke. Please contact me ONLY when you are willing to pay more toward this procedure and MY work in obtaining all the paperwork. Otherwise do not patronize me with another “apology “. This insurance is through my husbands job and he is afraid to say much as to not lose his job. Fortunately many others in the company are expressing the same issues. Making others aware of your policies and actions here are our only recourse for now.

The absolute worst experience ever with insurance...or lack thereof! Everything is a hassle. When my employer signed up it all sounded great. The first month or so was good, then my meds changed and it all went south. I have had expenses pending for months because they do not want to pay me the difference as they claimed they would if I found a cheaper price than they had set. I don't have time to call and chat and jump through hoops. Customer service is terrible.

Pretty much a scam. Will be taking to court for my money back. Disgusting and don't let me take the time to figure out who is responsible for this horse****.

Such a scam of a company!!! Do NOT to trust them when insuraning your family. Nothing that they present to you lives up to the expectactions. So hard to deal with, and such a hassle. I have paid more in preventative care than I ever should have. I should have paid nothing, and I didn't have on preventative care treatment covered. 1 Star is generous

Scam. After 2 years with their highest tier policy I only had 2 emergency visits. They were less than $300.00 and yet they covered $50.00 of one and zero of the other. They say you can demand certain paperwork from doctors but that’s not true, clinics tell you that they don’t even have that breakdown and you are denied.

Not happy at all as constant issues with providing supporting documents. Such a waste of time! It took 3 months and they never explained properly what was missing. I am with clients all day and don't have time to keep calling. They made everything difficult and they did not cover my lab work so I had to pay a lot of extra money.

This is the worst insurance. Do not get this insurance! They do not cover anything! I had labs done that cost $2700, they only paid $400. I had to pay $2300 out of pocket! This insurance is a joke!