Owen S.
Customer Service Saved my Loyalty
I have been struggling to use Sidecar for a while now. The system while actually simple, is kind of a pain to get used to and learn. A large portion of the problem is that I received no guidance from my employer's HR department on it. I called today due to an outstanding bill that I did not believe was accurate. Javier B. helped me out and thoroughly explained the system sidecar uses and how I can make the best use of the system. He waited on me to find sites and comprehend what he was saying, and he answered my questions completely with a good attitude, even when I knew I was asking repeat questions. I would have given Sidecar 2 Stars before this interaction, as the system is not as self explanatory as I would want and requires quite a bit of work to use to it's fullest extent. Javier helped me understand and was patient the whole time. He made it possible for me to not pay any money for the diabetes supplies that I haven't been able to afford, the supplies that are much nicer than what I've been using.


