Jami S.
I ordered a dress
I ordered a dress, not what I expected. They reimbursed my money . TY
Response from ShuukSep 14, 2021
Dear Jami, We hope you are doing great. First of all, we would like to apologize for any inconvenience you could have had with your shopping experience at Shuuk.com As our Customer Service already informed you via email, and since you were not happy with the dress’s length, we made a full refund for the freight and dress value. We also informed you that you can keep or donate the dress. So you will not need to worry about making a return. Our number one priority is customer satisfaction. However, we would like to point out that we sent you a dress and not a Shirt. As you can see in the photo in the attached link, it is a short-length dress. We make photo shooting with models for most of our styles in order to avoid this kind of confusion. https://shuuk.com/products/loose-short-sleeve-linen-dress-with-ruffled-hem-and-cuffs?_pos=1&_sid=ddc5a4df9&_ss=r Should you have any further questions, please contact us at [email protected] or + 1 888 99 74885 (SHUUK). Kind regards, Shuuk Customer Service