The clothing items are great quality and are exactly as described on the webpage. Shipping was super fast and came earlier than expected. Return Policy is amazing. Free returns, no questions asked!
Response from ShuukAug 26, 2022
Hello Patricia,
thank you for your kind review.
It makes us so happy to get feedback like yours, all we want is for our customers to be satisfied with the process.
Don't doubt to contact our team for future concerns.
Kind regards,
Shuuk team.
JN
Judy N.
Nice products
Been happy with everything I have ordered. Arrived on time and in good condition. Clothes are usually as described and fit true to size. Usually order every 3-4 months
Response from ShuukAug 24, 2022
Hello Judy,
thank you for your review.
It makes us so happy to get feedback like yours, all we want is for our customers to be satisfied with the process.
Don't doubt to contact our team for future concerns.
Kind regards,
Shuuk team.
MT
Mrs T.
Order No SK5490
Order No. SK5490
I ordered three items from you that were delivered on 4 August 2022. Sadly, none of them fitted and I followed procedure and you sent me a returns label and I posted them to you on 9 August 2022 and informed you of such as requested.
The tracking reference shows that the parcel was delivered to yourselves on 11 August 2022.
I haven't recieved my refund despite contacting you again by email. In fact, I haven't received any communication from you at all.
I am really sorry to be leaving this poor review as the items were lovely but in desperation I tried calling the 0800 number as shown on your web page only to be greeted by a voice speaking in a language that I couldn't understand!
I am now totally frustrated with Shuuk and am almost £68 out of pocket!
*****REPLY TO SHUUKS RESPONSE*****
As previously stated I did follow your procedure for returns.
On 4 August 2022 I emailed you at the address you have given giving full details of the three items I wished to return and you emailed back a prepaid Royal Mail return label that same day.
On 9 August 2022 I posted the items to you with a covering letter and emailed you again on 10 August 2022 to inform you of this.
Tracking reference VZ 9029 6408 6GB proves it was delivered to you on 11 August 2022.
I have not heard anything from you so I emailed you again asking why I hadn't had my refund and I have not had any reply.
I think you will find I have done everything you have asked and yet you are inferring that it is my fault.
I would email you but you haven't replied to my last one!
Please check your records again and refund me.
Thank you.
Response from ShuukAug 24, 2022
Dear Mrs. Taylor,
I would like to inform you that your refund was made on August 26th at 3:07 pm.
Please let us know if you would like the items you bought in the accurate size, and we will be pleased to send them to you free of charge.
Our customers satisfaction is our number one priority.
We are checking why we didn't receive your previous e mail.
Could you please forward your e mail to the e mail address [email protected] ?
Thanks and kind regards,
Shuuk Team
refund notification email to Katherine Taylor ([email protected]).
3:07 PM
Hello Taylor,
I hope you are doing great.
It´s a pity that you have not seen our email with the return method before leaving a review of this type and that in the case that you have already returned the item you have not notified us.
We are really sorry about the situation you are facing with your order.
Please note, that for any issues regarding your orders you must send an email to [email protected] and our customer service team will be happy to help you.
We have already sent you an email regarding this situation and the return label for that item so please check it out and get back to us as soon as possible.
Kind regards,
Shuuk team.
AM
Amanda
It was an easy experience throughout…
It was an easy experience throughout and product received was as advertised.
Response from ShuukAug 23, 2022
Hello Amanda,
thank you for the review.
We are glad to know that you found the process easy and that the product was as expected.
Kind regards,
Shuuk team.
EL
Elana
Love my Shuuk items!
Love my Shuuk items!
Response from ShuukAug 23, 2022
Hello Elana,
Thank you for the review.
We are happy that you are happy with our items =)
Kind regards,
Shuuk team.
MO
Morgeux
Love!
Love, love, love my clothes that I got from here. The paper bag jeans were a bit baggier than I thought they’d be, but definitely still wearable and can be styled with heels or docs for two totally different looks.
Response from ShuukAug 17, 2022
Hello Morgeux,
What a lovely review =)
We are very happy to know that you are delighted and love your purchase very much.
That makes us continue to grow because at the end of the day what matters is the satisfaction of our customers.
Kind regards,
Shuuk team.
HE
Heather
I am so happy to have found Shuuk!
I am so happy to have found Shuuk! There are so many scam clothing companies on the internet it’s hard to know who’s legitimate. I came across them advertised in my Instagram feed and I’m glad I took a chance with Shuuk! Shipping was fast. The clothing looks the same in real life as it does pictured online, and is high quality. The materials are as advertised and are soft, comfortable against the skin, good weights, saturated colors, & no odors. Craftsmanship is excellent. I did receive a dress with a faulty zipper, but it was the only defect in a large order. I had used their size chart and my measurements, but unfortunately I had to return most of my order because the clothes were too big. However, it may just be fit preference. The current trend seems to be bigger, looser clothes and I prefer more fitted, tailored for my body type. For reference I am 47, 5’10”, 135 lbs, 40”hips, 29” waist, 36”c chest. I ordered size M for most everything, but I think S would have suited me better. The return process was easy & customer service was excellent. I will definitely order from Shuuk again, but in a smaller size, & am excited to share this store discovery with friends and family.
Response from ShuukAug 15, 2022
Hello Heather,
Thank you for your review.
Shuuk is so happy to have found you!!!
For any inconvenience or return please know you can send an email to our customer care department at [email protected] and we will be happy to help you sort all your doubts.
Kind regards,
Shuuk team.
CO
conrada
Happy shopper
Really happy with my purchase .
Response from ShuukAug 15, 2022
Hello Conrad,
thank you for the review
It makes us so happy to know that you liked Shuuk.
Kind regards,
Shuuk team.