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Order received with missing and damaged…
Order received with missing and damaged product. Seller sent missing items, and offered a discount on a future order to make up for the damaged product. That is NOT Acceptable. Replace damaged product or there will be no FUTURE orders.
Response from ShopVidiAug 29, 2025
We’re very sorry to hear about your experience. We truly value your feedback and apologize for the inconvenience caused by the damaged and missing items. We initially understood from our communication that you believed the issue was caused by the carrier, which is why we did not immediately send a replacement, because we need the carrier to investigate. However, we now realize that you would prefer a replacement instead of a future discount, and we respect your request. Please be assured that we are arranging to replace the damaged product and will follow up with you directly regarding the missing item (tracking number: 1ZB870R50411633296). Our team will contact you to confirm the details so that we can resolve this as quickly as possible. We sincerely apologize for the misunderstanding and thank you for giving us the chance to make this right. Your satisfaction matters to us, and we hope to continue serving you better in the future.