ShoptiquesReviews of shoptiques.com

If I could give shoptiques a negative 10 review I sure would! I placed an order for my daughter. The order never got marked as shipped - it got delivered, didn’t fit, but I couldn’t process a return bc it wasn’t marked as shipped on their site. I emailed them and called them at least a dozen times - ZERO answers or responses. I finally called the (646) 368-9685 number and pressed the option to state that I am a boutique owner and spoke with an off site agent. They promised a response. I got an email back stating “your order is shipped so can’t be cancelled!” That was never my concern. It’s so frustrating to explain what the issue was and have zero ownership or apologies and the get in incorrect response. Finally they marked my order delivered after this, so I was able to request a return online - BUT the email I got said “your return request is received, we will be in touch once it’s approved!” So AGAIN I’m stuck with no actual resolution, unable to return bc they haven’t approved it. No one answering emails or calls again. I’m so so frustrated. I don’t even care about the money anymore but to me it’s a matter of principle! So frustrating!!!

Buyers BEWARE. I purchased four mugs and one was broken when I received it; when I initially reached out, they were quick to respond and offered me a replacement mug or a $25 gift card. I indicated that I would like a replacement, but if that wasn’t available, I would be fine with the gift card. I have not heard one word back after that, but I have sent multiple emails for them to respond and they choose to ignore them. So, I am without my replacement and the money I paid for it, a very unscrupulous company.

Do not use this company!!!! They sent me the wrong item and charged me to send it back!! They said they would give me a full refund and they only gave me the cost without shipping and now they won’t respond to my emails!! Beware and shop at your own risk!!! Very shady company!!!

The Customer Service response time is extremely slow. They offer a phone number to call, but there is never anyone available and if you hang on long enough, the call will be disconnected. The response time via email is extremely slow and questions/issues do not get fully answered. In addition., shoptiques is not offering great prices and they charge you for return shipping and often shipping at purchase. The time to receive the item is extremely long. I received the wrong item, and actually had to prove it by sending pictures. I ordered a denim jacket and it’s been weeks and I don’t think the correct jacket has even been sent. Overall, I recommend finding your item on another site as it will be likely less expensive and you will likely receive it in a timely manner.

I am a vendor, this is the worst experience - I am still trying to cancel and not be a part of this - Awful experience.

Habe einen Ständer mit billigen Perlen Armbänder für 99€ bestellt. Nur ein Armband das nie mehr als 1,50€ kostet bekommen. Nachdem ich mich bei Paypal beschwert habe ist jetzt unnötiger Schriftverkehr gelaufen und es wird mir versprochen ein return label zu senden was seit 1 Woche nicht passiert. Paypal würde Geld zurückerstatten wenn ich die Ware zurücksende, was ich nicht kann weil mir das Label fehlt. Ich empfehle nichts dirt zu kaufen

What a TERRIBLE way to shop! I got a $25 gift card to this place from some dumb monthly box that i received. I just wanted to get rid of it and buy something because everything of decent quality just looked overpriced and a rip off. I put an item in my cart and at checkout, tells me OOPS NOT AVAILABLE. This happened 2 more times after!!! So even though they allow you to click on it and put in cart AND it doesn't say sold out, it tells me OOPS at checkout and takes it out of my cart. I finally find something to buy, and they charge you a $1.50 trust fee?? Why is this company charging me, the customer, a trust fee. You allowed this store to sell on your site and you charge me a fee to trust them? Not my problem. Then I see if you buy items from different stores in 1 transaction, they charge you $6 per item coming from a different store! So if you buy a friggin $10 hair band from 1 place and a $14 shirt from another place, you are getting charged $12 just in shipping! But today the shipping is now $8 per store, so a couple days ago it was $6, but today $8. Don't forget about that trust fee! WHAT A JOKE! Does anybody want this $25 credit because i would never ever buy from this site every....waste of money. From the 3.5 rating on here, seems like it's not just me that has had a problem with it.

Quite literally the WORST BUSINESS DECISION OF MY LIFE PEOPLE. Before signing this company said I would receive a feature me on the site, features as a new vendor, that I would have absolutely no problem selling my stuff, that there were no outside payment processing fees, and more. HOWEVER, not one thing they said held up. Now, a year later I have lost a total of $3000 thanks to signing up as a vendor on Shoptiques... and during the COVID pandemic to top it all off. So, the take-away: If you are looking for false expectations and a great way to loose money for the trade off of 1 sale per year... you have come to the right place ma friend:)