TerrainReviews of shopterrain.com

Ordered 4 pots from this company (and I spoke to a customer service rep) who assured me that they all would ship on the same date. Today, 3 arrived with no explanation. Then after I received them, I receive an email saying they've shipped one separately. And that one shipped prior but via the US mail!!! This company does not sell inexpensive merchandise so I would expect all the pots would ship via the same carrier On Trac (and we pay for the shipping too).

I ordered a large (20") hanging sphere in September, 2021. In March, 2022, I received at 17" sphere. Am I happy? No. Do I want to wait another 6 months to possibly get the correct size sphere? No! I did receive updates that the product was (once again) not coming on time. After 4 months I contacted customer service and received a meaningless reply that backorder dates were not guaranteed. My suggestion is to never use this company. I posted a review which did not show up on their website. I wondered why no items on their website have ever been rated, now I know. They don't post the reviews!!!!!!

I'm appalled by the horrid customer service I've received from Terrain. Their prices are some of the highest in retail, yet their service is tragic garbage. Not only do they use LaserShip to ship packages (LaserShip is the bottom-of-the-barrel package-delivery service widely known to steal far more packages than they deliver), but every time I request assistance from their help e-mail address, I get some dimwit in India that can't string together a full sentence in English. I became so frustrated yesterday that I cancelled an order worth hundreds of dollars because the thought of having to deal with these people again was too much. Of course, since Terrain's parent company is Anthropologie and Anthro is all these bad things and more, what did I expect? Just inexcusable, though, for the prices they charge.

Ordered a candle with holder. There was zero communication about shipping delays. After three weeks of not hearing anything, I cancelled the order. The company said I wasn't allowed to cancel and magically found a candle to ship within 24 hours! Item didn't look at all like picture. The candle holder is extremely cheap, with jewels in the candle holder flat out dirty or missing! I feel rather disgusted about the entire experience, especially since it will end up costing me almost $20 in shipping by the time I return it. I could have spent less at Pottery Barn or Anthropologie, with quality products and customer satisfaction guarantees.

I ordered about 10 of their gold tone plant trays in various sizes. They all rust if water sits in them. Seems like that makes them unfit for their intended use. And there was no warning on their website that the very expensive trays rust. I complained to customer service; no help. I posted a review of them on their website, to warn others that the plant trays rust, which never appeared. Beware of this company and their "reviews".

Honestly the worst customer service ever. This is not a complaint about COVID related delays or anything like that. They accidentally sent wrong item, ok I get it that happens. So I sent it back. 3 months of emails and phone calls and they still have my money and never sent me my item or refunded me! Ever time they give a different excuse, and “it will ship within two days” . It’s been 3 months. Unbelievable!

Hey me again. It figures that once I posted a bad review for Terrain that they actually started shipping my orders. I received the trowel today, still waiting for two more items. I love the garden tools Terrain carries, no one in USA makes anything of this quality. Thanks Terrain.

My item was shipped and returned to the company by the shipper…I NEVER RECEIVED THE ITEM! I finally caller Terrain to see why my replacement did not arrive and was told “it’s my job to contact Terrain”. They said they’d ship a replacement. Another week and I’ve received two emails: do you want a refund and we’ll ship a replacement after you send us the product. I call again and they said the shipper hasn’t picked up the product and it should be picked up Monday. Unbelievable, what a way to do business…one more week before I cancel the order. Last time I purchased anything from Terrain.