TerrainReviews of shopterrain.com

Appalling customer service. I reached out to have an address corrected on an order that I placed but had not yet shipped. I was met with an apathetic response that they could not help me, thanks for contacting them. I asked to communicate with a manager and received the same message again. Shocking, appalling, and disappointing as a customer that they refused to offer any kind of assistance in correcting the error. I will be taking my business elsewhere.

Wish I could give zero stars. I ordered a pot, they threw it in a box with no packing protection. Obviously it came broke into pieces. I was told I will need to return to get a credit, then told no need and to throw it away. I was told over 2 weeks that I will receive a credit and they never credited my account so I needed to dispute with my bank and got my money back that way. Worst customer service I've encountered.

I ordered a gorgeous planter. It never came. I kept calling. Not a single email came from them. I waited almost 5 months. They sent an email saying it was on its way. It arrived in a box with no packing material. NONE. It was broken into about 25 pieces. Now the pot is no longer available. I suspect it will take another 5 months to get my money back. TERRIBLE!!!

NEVER EVER shop here!! Cancelled my backordered Mother’s Day flowers that their website guaranteed for Mother’s Day. When I called to see how they would fix this situation, what flowers they did have in stock, was advised they can’t guarantee ANY of there items would be in stock to ship!! If you actually want to get the items you purchased, don’t buy here

I am very surprised reading some negative reviews since my experience with their toll free (877) customer service was a breath of fresh air. I do understand when companies have delayed shipments since so many items are backordered due to manufacturing delays (COVID staffing issues?). I had questions the store couldn't answer but was absolutely relieved to talk to Allison in customer service. She is an outstanding representative of the department's commitment to assist customers. I will update my review when I receive the items. I ordered several items and they will be shipped separately due to staggering availability dates so I hope the rest of the transaction is smooth.

No indication that your items will be backorder until weeks after ordering. I ordered some pottery planters back in March, and didn't even get informed that it was on backorder until 3 weeks after ordering, and they promised shipment in 2 weeks, only to send me another delay of another 2 weeks at the last minute, which is now overdue by a week with no notice. The entire time, this same pot is still available for sale on their website with no indication that it isn't in stock. Really doesn't seem very trustworthy. Would not recommend this vendor.

I just ordered flower bulbs and a tray. They sent me an update (which is odd because they usually don't send those) that states the bulbs are coming, but that the tray will be backordered until August something. This is ridiculous, they already have my money. It is a bait and switch to offer an item that isn't available for three months.

Customer service is horrible. Ordered an item for my wife in October as a Christmas gift. They told me that it would ship out the next week. When the order did not come I inquired as to why it had not shipped yet and was told that it was on back order and that it would ship out on Christmas Eve. Called again and was told that it would ship out at the beginning of Jan. Called multiple times after and was told that the item was on back order and that it would ship out shortly but it is now feb and still on back order. DO NOT Order anything from this lying company.