TerrainReviews of shopterrain.com

This Is a "financial" company similar to Western Union or PayPal, with the tiny difference that is a total fraud. I received a payment and somehow when I tried to withdraw my funds, they ask for a TIN code, which I paid as Im not a US resident and I dont know the specific laws for taxes, which really scared me, even when I've received payments for proyects in dollars; and my taxes are paid in my country, then again they asked for a ABA code, as an insurance to prevent money laundering and make a secure transfer. After that a TAC requested via email. What makes it completely wrong, is that they ask you to transfer from a personal account into another person through a MEXICAN bank, and they "refund" directly to your Terrain account, but remember you cant touch that money cause they need another fee, and then another, and another... They're incapable of giving you a phone number, a name, an address, nothing. And you cant proceed until you pay... And you see your digital account grow and grow, but you cant touch it. BE VERY CAREFUL with this pseudo company

Every year I am foolish enough to purchase from this company and every year their items are on back order for 3 months…the people that work there are usually rude or arrogant and I am just tired tired tired of telling what they are doing wrong and them not changing. Better to just leave all together at this point and shop elsewhere. 2 stars for their unique curated collection, but good luck on the receiving end.

Suffice it to say that the garden tools here are meant to be looked at and admired rather than used by actual gardeners. The very nice looking Portugese-artisan-made pruning shears I bought work fine when you are pruning, but the clasp is a cheap piece of tin which bent out of shape almost immediately and does not work to hold the shears closed at all. It is a real pain to have a pair of shears that is in open position at all times — in your pocket, in the bucket, slicing your finger. The hand rake is very, very pretty and works absolutely no better than a $6 hand rake from Home Depot. Buy these for decoration and hang them on the shed wall so people will think you are a gardener. But if you’re actually looking for a useful tool there are better and much cheaper alternatives,

I see on some of these reviews they actually had a conversation with a customer service?? What is that number ?? I would love to talk to them !! They are just a scammer!!!! They play so dumb about the emails like they don’t understand English!!! They are not as dumb as they act ! They have figured out how to make money off of people. Hope all the reviews will be able to help someone else not lose hard earned money to dishonest and scamming people… don’t. DONT TAKE A CHANCE !!! Do not buy from this company- you pay but you get nothing but runaround. And nothing to show for it !! Liars

While the item I received appeared to be of high quality, it was not, unfortunately, the item I meant to order (my fault). Trying to initiate a return or exchange was an ill-fated fiasco. Response times were quite slow, and the entire email process eventually came full circle, restarting from where we began. To preserve my sanity, I decided to forego the exchange and eat the cost of my mistake. I will, however, NEVER purchase another item from Terrain. My first two times will definitely be my last.

I highly recommend that no one purchase the Mesa Teak chairs, it is a beautiful chair but the worst quality imagined. I purchased 4 chairs, and on the first shipment, 3 of them were broken out of the box, but there was no damage to the shipping packaging. Shipment 2 for the 3 replacements was sent, and one of the 3 chairs received was broken. Shipment 3 was sent to replace the broken one from Shipment 2, and it was also broken. At this point, I was ready to cut my losses, but I went ahead and tried one more replacement shipment. Shipment 4 was sent, and this chair was also broken out of the box. In total, I had 4 separate shipments of 9 chairs and have only received 3 that were not broken. I have yet to receive 4 chairs that were not broken out of the box, and all have been returned, as I do not trust these to hold up even if they appear to not be broken on receipt.

They say they accept afterpay, but they continually cancel orders and then deem your coupon code as "used" so you can't actually make use of it.

A vase arrived cracked in half, dried lavender bouquets were totally bare and falling apart, the coconut husk doormat was shedding all of its husk, and the moss wall frame looked like it was put together by a five year old. They don't refund shipping at all, so I'm out of pocket $20. And Terrain has yet to refund me for the fourth item even though it's been almost a month. Horrible customer service when I call - people don't know what they're talking about, the return label took 45+ min to create when I called up because I was at UPS. And of course everything's super overpriced. I'll never buy anything from them again.