TerrainReviews of shopterrain.com

Bought one item & received 4 . I did the thoughtful responsible honest thing & wrote them . All they did was send me a return slip by e-mail requesting the 3 back and “ have a nice day “ . I had to print up , pack , and do not live near a UPS but my husband will drop off at one near his work place . No offer was made to have it picked up at my house . This was SHOP TERRAIN’s RESPONSIBILITY not the Customer’s fault . I filled out a Review sent to me from them on their Customer Service . They need to improve but I will not purchase from them again

I ordered something for Christmas in October. It is now Christmas eve, I have finally received a response from Bandi in customer service, ignoring my request for a refund, she wrote that they expected the item to be in stock on January 6 and would send it to me then. It is of no use to me then. I want a refund. I have bought from them in the past - and bought a gift from them for my daughter this year too, which she received - but never again. And customer service addressed the email to my daughter even though my name is part of my Gmail address and the account is in my name. Just appalling.

THE WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. I submitted a claim for a broken pot on 12/4. The email confirmation said I would receive a response within 72 hours. It is now 12/13, and I have not received a response back. I’ve tried calling and emailing their service lines, and that has not done anything to help. I’m currently sitting on hold waiting for a customer service representative to pick up the phone…it’s already been 30 minutes.

I ordered a Decorated mini feather tree and it arrived without packing material so of course the ornmants on the tree were broken. I tried the chat - got a robot. I tried calling and was on hold for 2 hours. I called their brick and mortor stores - was cut off and never ever spoke to a real person. This happened with the same item last year. I think they have expanded their business to include restaurants, events, garden that now they can't provide adequate customer service. Or, they think their products are so good they just don't care. That's what I think!

Avoid ordering from Terrain. Extremely overpriced for quality of items. Had trouble with items arriving broken and damaged. Was told not to return an item with broken glass and to dispose of the item. Received a charge for not returning the item a month later. Called CS and was told it would be credited back. Received a separate charge a week later. Customer service rep could not explain what happened and kept mentioning a recurring charge and that they “added extra.” It was very confusing and when I asked to talk to someone else, no one was available. Supposedly I will receive a refund for both amounts, hoping I do not have to call their customer service again. Wish I read reviews sooner and I will never again order from Terrain due to the low quality of the items and horrible CS experiences.

32 of 40 items broken and unable to get any sort of confirmation that they will be replaced 10 days after they were reported broken and refused. Terrain doesn't have any sort of e-mail to give you, you have to get on the phone and wait on hold for them every time

I wish I would have read the reviews before I ordered from Terrain! I was thinking that since they were associated with Anthropologie their products and customer service would be of a higher quality. It isn't - it's totally inefficient and untimely. My experience was the exact same as another reviewer posted - received the wrong item and then was told they would refund me for it, no instructions to return until months later when the item that I didn't want had been disposed of and also NO REFUND!!! Don't waste your time and money with them!!!!

I ordered a dried floral and they sent me an anthropologie dress. I reached out to see what I needed to get the dress returned and the correct floral sent. They did send me the correct floral, but never acknowledged the need to return the dress. A couple months later I was charged for the dress which I no longer had in my possession because it was 3 sizes too big and I had gotten rid of it when I moved. I went in circles with customer service for a few weeks before I gave up trying to reason with them. Sounds like they’re full of issues. Wish I had read reviews before ordering. Never again.