Silk & SaltReviews of shopsilkandsalt.com

This company uses misleading (i.e. illegal) marketing practices to ensure they keep your money for good once you purchase. I ordered 2 clothing items - something I rarely do from random sites - but I was in a crunch for an outfit for a themed event. On each product page, right next to the 'Add to Cart' button, they claim 'Free Returns. No Hassle,' so I was comfortable ordering. No mention of exchange only or final sale ANYWHERE on the page. Once I tried to initiate a return, I went to a portal where the only option was to report a damaged item. They claim one item can only be exchanged because it was on sale (note: 80%+ of their items are on sale, and the others are exorbitantly expensive, a tactic they use so that you only buy sale items and thus they guarantee they'll keep your money once spent), and the other item is final sale. The only indication of an item being final sale is it being linked in their 'final sale' section, but there are plenty of other ways to navigate to that item (e.g. a direct link, in the tops section, or under product recommendations when viewing another item) where there is zero indication that the item is final sale. I've gone back and forth with support, and they've offered me additional store credit as a resolution after I've repeatedly asked for a refund because of their intentionally misleading advertising. Looking forward to their overly sweet response to this where they'll claim to reach out and resolve the issue for me.

Order arrived quickly. I’ll enjoy the dresses.

Firstly, don't believe the 2-6 day shipping. Reading the comments it is consistently a lie. I ordered on June 7th, it arrived on June 22nd. They will claim a "technical glitch", as they did to many commenters below but unless they use technology from 1962 it's really just a lie. Instead, they charge you $20 for 15-day shipping! Second thing - their prices are misleading. I thought it was a good deal to get a bunch of stuff on apparent super-sale - I paid $50 for a dress and a jumpsuit (with delivery). The famous peacock-looking midi dress, advertised as $132 originally. No way! The actual clothes are more like H&M or Forever21 quality, def way lower than Zara, GAP etc. As such, with the thin, cheap unlined cotton even $25 a piece seems over the odds, tbh - Might pay $15 each and that is it. No point returning as they don't refund and I imagine all their stuff is trash. Save your money and shop a brand that actually delivers on promises and sells actual quality clothing.

The fit and quality of the dress I purchased is downright awful. It’s no wonder it’s been marked down from $132 to $30, even $30 is too much for something this poorly made!

Be more upfront that sales are FINAL...it's a shady business tricking buyers.

I bought a dress that did not look, on me, like it did on the website. I am asking for a return and complete refund. The website form is not allowing me to return the item. It wants me to exchange it for another size. I don't want another size....I want a return. There is no further options or drop-down information allowed.

My dress was as beautiful as I imagined and fit me perfectly!! I will be buying more.

I purchased a dress from S & S for a funeral earlier this year. The dress I got was not flattering, so I decided to return it. Per their returns and exchanges I had to forfeit my original shipping cost, which I believe was around $10, and I accepted that. (Never heard of a clothing store that doesn’t offer regular payment returns of unworn, tags still on merchandise, but that’s a different story.) I got a store credit of just the money I paid for the dress, which was around $50. Flash forward to a few days ago, I finally found an item I was wanting to use my $50 store credit for. (Money that is mine, from my original purchase. Not a coupon code, not a gift card, etc.) The item was $30. Shipping, to my astonishment, has skyrocketed to ship one item for $20. But I thought whatever, I have a $50 credit, so that’ll cover my clothing item and shipping, and I’ll just have to pay for anything over that. But guess what: THEY DO NOT ALLOW YOU TO USE YOUR STORE CREDIT TOWARDS SHIPPING COSTS. So not only will I have $20 remaining credit balance that could be used towards covering shipping, but I will have to pay the astronomical $20 shipping for one item even though I have that exact amount on a credit. So basically, this company is controlling my own money spent, and is using disgusting tactics in order for them to gain even more money from me. I have tried to talk to them, over and over via email because they do not have a phone number, and the person “Terry” has been unfriendly, unhelpful and refuses to let me use my credit towards my entire purchase amount. I have to pay for shipping separately. And just so everyone can know, when I first made this return, the person I spoke to did not let me know that my refunded amount wouldn’t apply to an entire purchase amount, and also nowhere on this website does it state this fact. So they don’t even let you know this information until you’re dealing with it!! If you are thinking of purchasing from this company, don’t. They’re the worst clothing company I have ever had the displeasure of dealing with, and I will never purchase from them again.