Ravellia (VOID-incorrectly merged - see note)Reviews of shopravella.com

If I could write a ZERO STAR I WOULD! This company is the WORST! I have emailed them over 5 times to return the 2 dresses I purchase! They haven’t responded at all!! I feel like they are trapping me to keep the terrible dresses!! They are the poorest quality! Do. Not buy anything from this company.

I like some of their clothing but their return policy and customer service is absolutely the worst and something I’ve never experienced. I purchased a couple items, they either didn’t fit well or the hem was crooked. So I returned the items. Then Ravella CHARGED $10-20 PER ITEM claiming that I did not repack the items properly and that the silk shirts were wrinkled. So the $10-20 per item they charged me was just to fold the shirts. Ridiculous. Several months later, I placed an order for 1 silk blouse. 4 days later, they send me an email saying that my account was “FLAGGED” because I’ve returned stuff in the past and they had to let me know that whatever I buy in the future is FINAL SALE. Just WOW. They said I needed to confirm I still want the shirt because it will be final sale. I asked what if the shirt has a damage or has a defect? And they still told me it would be final sale because my account has been flagged for previous returns. It’s not like I damaged the items I returned!! It’s offensive to tell a customer that they’ve been blacklisted basically because of returning items in the past. If you buy from here, don’t expect standard customer service. If you return items, you WILL BE BLACKLISTED by Ravella. What sort of nonsense customer service is this?! Ravella - you guys have some cute shirts but nothing so unique that I can’t find elsewhere. You keep treating your customers this way and you’ll go out of business in time. I’ll go shop elsewhere where the I can actually return things if they don’t fit or doesn’t look like the picture without being told I’ve been blacklisted.

Christmas of 2023 I was traveling. When I returned home I received a gift purchased from Ravella. The size did not fit. I asked for a return and the online chat rep said that the return window had closed. They claimed that they offered an extra week for the holiday, however, if a purchaser is planning ahead, and the receiver is traveling, there is no accommodation given. I spoke to their chat team (there is no way to reach a live person, no phone number, only an online chat) They apologized, for the company’s terrible customer service policy, lack of a live person, and limited return policy. I attempted to pursue an exchange & purchased a more expensive item from their store. They claimed to offer me a one time exception to use the gift card - unbelievable! As if they were doing me a favor. This hardly measures up to the standard for high quality brands. I shared my size, measurements, height & weight. The online rep told me the Marcela coat I selected would fit, and that while they don’t have petite sizes, I should be just fine with the xs size. I had no option but to trust them. The chat system specifically says that those people chatting are “fit” experts. They can’t help with customer concerns, but fit is right up their ally, so they say. So I invest double the original purchase, based on their specialists recommendation. I took the time to say to her that I need honest advice because if this won’t fit, I’d rather look at something else in their store and purchase a coat elsewhere; they said it will fit, and that they’ve never had anyone complain about size even if they were 5’2 and that this coat is made with shorter lengths in arms and body. I ordered a size 0-2 xs at their recommendation. keep in mind, their product line is extremely limited & prices more than double the market and exchange options are limited to their very limited product line. I ordered the coat. At 5’2 it was huge! The arms came down to my finger tips, the length was to my lower calf & the body was huge. I typically wear a size 4. This was NOT true to size even in the body. My daughter is 5’4 and wears a size 0-2 and she tried it on and it was even worse looking on her. It looked like an oversized robe, not attractive at all. This is their smallest size, & is appropriate for no less than 5’6 regardless of what they attempt to say to make a sale. I contact the online chat again immediately, & they asked me to email customer service. There is no option to speak with a live person. For the prices they charge, having excellent real time customer service is a must, yet they elect not to provide this service, which is a huge red flag. We purchased using the gift card from the prior order and visa for the difference, as we spent twice the amount of the first purchase. The chat rep said she made a note in our file that if the coat doesn’t fit despite her recommendation that it will, that the company will provide a refund. upon trying it on upon arrival, and trying it on my adult daughter for good measure - the item was put nicely back into the bag and box and returned. Buyer beware. They will gladly take your money, but they will not provide you a customer service number, reliable information or care. It’s not worth it, spend your good money with a brand that prioritizes quality care and support, not profits at your expense. Clearly the high costs are not going toward their employees either, because the chat is often off line, long wait times, and you only have access to “fit” consultants who fabricate to obtain a purchase and then rely on the limited return window to lock you in to a product you might not be able to wear. We have not received any feedback regarding a full credit for the purchase. They attempt to lock you in to a gift card which forces you to select another item. They also have a one time gift card use policy, which means if the next item doesn’t fit, you’re stuck with it. They will make one time exceptions, however because it’s an exception, it’s not reliable. Their policy is horrible and their focus is on taking your money - not ensuring you’re satisfied. Due to their very limited stock choices, often not having sizes, poor customer service that is email based, and limitless excuses that point to a return exchange policy of 10 days, it is extremely risky to buy from this brand. The material was nice out of the box, but the complete overall product looks nothing on a woman like the models in photos. Unless you’re built like a Victoria secret model, be weary. I suspect they are pinning the clothes in the back, because they are boxier in real life than the images portray. I don’t like speaking negatively, but this has to be shared so that people know what they are getting in to. Don’t become a victim of poor corporate policy. There are plenty of other great brands. We have not received word on refund yet, awaiting more excuses.

Have bought from Ravella several times and it has always been a smooth process. Their line of silk and cashmere clothing has been absolutely loved by everyone I have gifted to from Ravella.

Always prompt with deliver and returns. Most importantly if I order something that is not on stock, I get an email with options and suggestions. Love the quality ❤️

Beautiful colors, welcome warmth, perfect fit! What more could I ask for?

The material is excellent. Customer service is wonderful

Quick delivery and great quality of the products