Ravellia (VOID-incorrectly merged - see note)Reviews of shopravella.com

Their return policy is ridiculous - go read it. It's made so that no matter what you do, they're going to charge you extra, just to increase their margins. They charged me $40 just to do a size exchange - ostensibly because they didn't like the box I used and also because some of the tags were missing (which they likely did, again, as a pretense to charge you more). Not a good retailer. Avoid them.

The silk is a nice quality which is the only reason for the second star. Otherwise one star, if that. I followed their recommendations faithfully and the shirt was clearly too small, so their mistake. Tried and tried to contact a human in customer service - nope, AI only. Can’t exchange because my questions aren’t answered. So I’m paying $10 to return BECAUSE OF THEIR MISTAKE. Done with this site.

I bought one of their silk charmeuse blouses; it is a beautiful product and perfect color for me. The blouse shipped quickly and was well packaged, in a box and then folded up in a sturdy plastic zip bag. When you fold up pure silk charmeuse that contains no elastane, there are bound to be fold lines and wrinkles when removing from compact packaging. After trying it on for fit, I steamed it out to wear it to work. Since I liked the first blouse I bought another. The coloration of the second blouse in-person wasn’t a good match for me. I tried the garment on once without steaming it out, decided I didn’t want it, and folded it carefully back along the exact fold lines I received it in. The return processed quickly but they deducted $10 for processing. When I inquired why, they sent me a picture of the unpacked blouse with the original fold lines and then claimed I sent it back wrinkled and disheveled. (They do respond quickly.) I told them I sent it back virtually exactly as I found it. I also mentioned it was pretty unreasonable to expect customers to return products in a better condition than it was shipped. They refunded me the $10 as a “special exception”. I found this to be a very peculiar and stingy approach to their online business model. If they really want customers to ship back blouses without original fold lines to keep their costs down, they should consider less compact packaging and not blame the customer… especially because they advertise free returns (albeit with particular conditions)! The quality of their products are very decent (mild permanent wrinkling at points of tension with standard 22 mm charmeuse, since I prefer to wear more slim fit). I really want to try more of their products, but them wanting customers to put in more effort than their own staff keeps me away. I’ve opted to pay more at other companies for even higher quality blouses because those companies have much better customer service. A company’s policies reflect the customers they retain; it seems like Ravella is looking for a very specific type of customer…