About Ravellia (VOID-incorrectly merged - see note)
Note: Due to a trademark infringement incident, many reviews on this Trustpilot profile were intended for a counterfeit brand called "Ravellia", but were incorrectly assigned to this profile in error. Please carefully review responses to any suspicious reviews while this issue is resolved with Trustpilot. In the meantime, please visit our official website for 2,500+ verified customer reviews for RAVELLA: shopravella.com/reviews
Ravellia (VOID-incorrectly merged - see note) (shopravella.com) has 29 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
shopravella.com
Website
shopravella.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 17% of reviews.
Latest
Most recent review: July 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Ravellia (VOID-incorrectly merged - see note) reviews
29 approved reviews, newest moderated first
KB
KB
Buyer Beware: I Feel Ripped Off by Ravella
I bought several items and returned them to RAVELLA because they didn't fit or the quality wasn't what I expected. I had the same EXACT same experience that Alicia Marie described in her review.
I tried everything on at home, kept all the tags attached, and carefully packed the items back in the original box. About a week later, I received the silk pants back with a note claiming they were stained. They were not stained when I returned them. At most, there may have been a little dust from the box or their warehouse.
Instead of processing my return, they told me to have the pants dry cleaned and "enjoy."
Based on my experience, I believe my return was handled unfairly, and I would not trust this company. Buyer beware.
ML
mr_limuzin
At 325 US dollars for a single linen…
At 325 US dollars for a single linen shirt, this is way beyond what is reasonable for a linen shirt. There are other Italian brands that use linen from some of the oldest and best Italian fabrics mills to make linen shirts, and they're not charging $300+ per shirt.
Ravella charging $300+ for a single linen shirt, is textbook example of a brand swindling the masses.
AM
Alicia M.
Refused refund - Blouse in perfect condition- Tags on
I ordered a silk blouse that was literally my birthday present to myself as they are very expensive. The blouse was too tight in the shoulders. I did not remove tags , only tried for a moment and returned packaged well. I received the blouse back with a note that said it was stained. I inspected that shirt top to bottom. I could not find any stains. There was some dust maybe from fed ex box that wiped away with my hand. Customer service sent me a picture of the cardboard dust justifying the refusal and suggested I take to the dry cleaner and enjoy it . Since it doesn't fit , that of course is not possible . Do not trust this company !
GW
greg W.
Their return policy is ridiculous
Their return policy is ridiculous - go read it. It's made so that no matter what you do, they're going to charge you extra, just to increase their margins. They charged me $40 just to do a size exchange - ostensibly because they didn't like the box I used and also because some of the tags were missing (which they likely did, again, as a pretense to charge you more). Not a good retailer. Avoid them.
EL
Elizabeth
MADE IN CHINA
There’s no confusion here. It’s YOU. And you mention 2 items made in Italy. We ordered 2 sweaters and silk blouse. China. LIARS! so horrible that you do this to your customers. And then have the audacity to deny a refund. You advertise made in Italy and once item is received it is MADE IN CHINA! How dare you!!!! Paying hundreds of dollars for items we thought were truly made in Italy and you send to China to actually make. Shame on your company. We have sent a complaint to the BBB and will send reviews on every platform available. You are criminals.
Response from Ravellia (VOID-incorrectly merged - see note)Oct 27, 2024
Hello, our Ravella Linen Shirt, Portofino Linen Shirt, etc are all MADE IN ITALY -- they are NOT made in China. We will never advertise or claim any product as Made in Italy if it is not made in Italy.
It's possible you are confusing us with another knock-off company called 'Ravellia', now renamed as 'Laveliya', who has all their products made in China as described in your complaint.
MH
Marina H.
Horrible service
The silk is a nice quality which is the only reason for the second star. Otherwise one star, if that.
I followed their recommendations faithfully and the shirt was clearly too small, so their mistake. Tried and tried to contact a human in customer service - nope, AI only. Can’t exchange because my questions aren’t answered. So I’m paying $10 to return BECAUSE OF THEIR MISTAKE. Done with this site.
Response from Ravellia (VOID-incorrectly merged - see note)Oct 22, 2024
Hello Marina,
Thank you for your order, and we are delighted to hear you loved the quality of our silk blouses!
Please note your order has already been REFUNDED IN FULL, with no $10 deduction. Please email us at [email protected] if we can assist with providing furhter details on your full refund issued on Oct 31.
We appreciate you reaching out via live chat on Oct 21 afternoon and our Supervisor was glad to reply to you by email earlier the next morning (Oct 22) as your live chat messages had come in after our office had closed for the day. I hope the details provided in our email were helpful.
In reviewing our correspondence, I did see you had reached out through our live chat in the morning and we responded to your initial question within a few minutes; and then I believe you had sent us a few follow-up questions later in the day, and at that time it was then after our office hours when our team was no longer available to response right away. We typically respond to after-hours messages in the morning on the next business day, and I hope our detailed email reply this morning was helpful for you and we would be delighted to assist you in finding the right size. We are sorry that the timing did not work out exactly and we did not have a chance to respond.
We did have our supervisor reach out to you and we look forward to helping you with your order and answering any questions you might have.
Thank you
-Team Ravella
MI
MISSJANETJHOPKINS
Order 2coats when arrived nothing at…
I have order number ..details of shipping with the website RAVELLA please don’t insult my intelligence asking me to prove it thank you
Response from Ravellia (VOID-incorrectly merged - see note)Oct 21, 2024
Hi Miss Janet Hopkins,
***This review is about a different company, Ravellia, which we are totally unrelated to. RAVELLIA is a knock-off company that is based in China (which we are not). Our company is RAVELLA.***
***We kindly request you move your review to the correct company here: https://www.trustpilot.com/review/ravellia.com***
We have reviewed your review carefully and have not found any orders, emails, live chat correspondence, email signups, letters, or any records in our order system with your full name or your last name.
Please note we are not based in China, and will NEVER ask for any returns to sent to China, and we do not have any offices, employees, warehouses or any facilities in China -- thus it appears your review is related to a different company.
If you believe your order was placed with our company, Ravella, could you kindly share your order number and/or email address used to place your order at [email protected] we'd be glad to investigate if this is indeed an order with us (Ravella).
It's possible you have confused us with another company, possibly one called "Ravellia" (www.ravellia.com) that specializes in dresses. There has recently been some confusion between our company Ravella, and the dress company "Ravellia", who we are not affiliated with in any way.
Our company "Ravella" is unrelated, and our website is shopravella.com and we specialize in cashmere sweaters and silk blouses.
If this is related to your experience with another company, we kindly ask if you could route your review to the correct company, such as Ravellia, or another company.
If you order review is indeed related to our company Ravella (shopravella.com), please kindly forward your order confirmation email to our customer service email address [email protected] and we'd be delighted to help. We take great pride in providing exceptional service to our customers.
Thank you
-Team Ravella
CH
Caroline H.
I was so worried when I checked trust…
I was so worried when I checked trust pilot after I purchased a wedding dress for my daughter. It was the only design that totally fit her criteria. I never received an email to confirm my purchase. We followed the measurements to a T and hoped the dress would come. Three weeks after ordering the most stunning dress arrived. My daughter is beyond thrilled. It fits her like a glove and the fabric is spectacular. At just over 200$ it’s so hard to believe the fantastic quality of this dress. I highly recommend this company.
