Sue C.
I got my refund today 1/12/26.
I ordered lab grown 1 cart each earrings back in November 2025. Sent them back within the 30 days refund policy. My ears were red and sore after a couple of days of wear. I still have not received a refund of over $600.00. In the meantime the credit card company is charging late fees. I filed a dispute 4 days ago and still waiting for my refund. NEVER AGain will I order anything from this company!!!
Response from ShopqseJan 12, 2026
Dear Customer, Thank you for sharing your feedback. We’re sorry to hear about your experience and appreciate the opportunity to clarify. Our records show that this order was placed via Amazon and not directly through our website. For Amazon purchases, returns and refunds are handled entirely by Amazon as per their policies, and sellers have limited control. Our team has responded to you on both Amazon chat and our website chat to provide all possible assistance from our side. Customer satisfaction is important to us, and we remain happy to help within the scope available. We kindly request you to continue communication through Amazon so the matter can be resolved smoothly. Warm regards, Team QSE