ShopqseReviews of shopqse.com

4.530 reviews
Jewelry & Watches
3305 Basalt Cove Round Rock, austin, Texas

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Shopqse

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About Shopqse

ShopQSE is an online fine jewelry retailer specializing in lab-grown diamond jewelry crafted in 14K and 18K gold and platinum. Our collection includes diamond stud earrings, tennis bracelets, necklaces, eternity bands, pendants, and rings for everyday wear and special occasions.Our jewelry is available in different carat weights, diamond shapes, metal colors, lengthsSelected pieces include independent IGI certification, as specified in their product listings. We also offer custom jewelry for customers seeking particular designs, sizes, diamond qualities, or metal options.We understand that buying fine jewelry online is a personal decision. Our team helps customers understand product specifications, choose suitable sizes, and explore customization options. Whether you are choosing a gift or purchasing something for yourself, we aim to make the experience clear and comfortable.We assist with order updates, shipping questions, returns, and exchanges under our published policies. Processing times differ between available inventory and custom orders, and our team can clarify the expected timeline before you purchase.Customer feedback helps us improve. We welcome honest experiences and take concerns seriously, working with customers to understand what happened and offer appropriate assistance. Our goal is to build lasting relationships through thoughtful service, clear communication, and beautiful jewelry.

Shopqse (shopqse.com) has 30 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: shopqse.com
Website: shopqse.com
Category: Jewelry & Watches
Location: austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 93% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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More in Jewelry & Watches, Texas

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About Shopqse

Shopqse (shopqse.com) has 30 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: shopqse.com
Website: shopqse.com
Category: Jewelry & Watches
Location: austin, Texas
Listed on Five Star Index: 2026

James

Sep 25, 2026

I feel scammed beware!

It said my package was delivered i opened my front door and couldn't find my package. Tried calling the phone number on the email and it said voicemail was full and I couldn't leave a message. Awful customer service and I feel like I was scammed. I had to file a claim with my credit card company to try to get my money back

Response from ShopqseSep 25, 2026

Hi Mr. James, We’re sorry you have not been able to locate your package. For transparency, we would like to clarify the timeline based on our records. Your order was received by Shop QSE on September 24 and shipped promptly at our expense. Carrier tracking shows the package as delivered on September 25. We first became aware of the issue at approximately 3:00 AM CST on September 26 through your Trustpilot review and responded at approximately 3:11 AM. After receiving your email around 4:00 AM CST confirming that you could not locate the package, we responded promptly and advised that we would investigate with the carrier. We understand you stated that you attempted to call the previous evening and were unable to leave a voicemail, and we apologize for that inconvenience. However, once we became aware of the issue, our team responded within minutes despite it being overnight hours. Regarding the reported phone call, the screenshot provided to us is cropped and displays a duration of approximately 0.05 seconds. Based on the information visible in that screenshot, we are unable to independently verify a completed call or voicemail attempt. For these reasons, we respectfully disagree with the characterization of Shop QSE as a “scam” or that no customer service was provided. The order was fulfilled promptly, carrier tracking records it as delivered, and our team responded as soon as we became aware of the reported issue. As you have now initiated a chargeback with your card issuer, the dispute will proceed through that formal process, and we will provide the relevant order, shipping, tracking, and communication records through the appropriate channel. Regards, Team QSE

Shopqse reviews

30 approved reviews, newest moderated first

customer
Oct 24, 2026
Great price and value
Great price and value. Beautiful products, super sparkle. Very pleased with items and will buy from again.
Roger J C.
Oct 23, 2026
Great communication
Great communication
Michael S K.
Oct 22, 2026
From a service stand point.
From a service stand point.. none is better!! They set the standard!! Their service model is the best!! They have all my business going forward!! I am a very happy customer!!
Response from ShopqseOct 23, 2026
Thank you so much for your incredible feedback! Your kind words truly mean the world to us. We're grateful for your trust and look forward to serving you again!
Barry V.
Oct 20, 2026
Impressive!
Response and customer service. Product is immaculate. Wife loved it.
Response from ShopqseOct 21, 2026
Thank you so much for your wonderful feedback! We're delighted to hear your wife loved it. Your satisfaction means everything to us, and we truly appreciate your trust and support!
Helena S.
Oct 20, 2026
Absolutely Beautiful Jewelry and Outstanding Service
I have now purchased a stunning 7\-carat diamond tennis bracelet, a 2\-carat diamond pendant, and a gorgeous 4\.5\-carat custom\-made diamond ring from Shop QSE\. I couldn’t be happier\! I finally have my beautiful matching jewelry set, and everything sparkles so brilliantly\! The quality is exceptional, and the customer service has been absolutely wonderful\. A special thank you to Sam for his patience, attention to detail, and excellent communication throughout the customization process\. Everything arrived on time, even earlier than expected\! I also received some beautiful complimentary gifts from the store, which was such a lovely and unexpected surprise\. I truly appreciate the care and dedication this company puts into its work. I’m beyond happy with my purchases and highly recommend Shop QSE! Excellent job, and thank you so much!
Response from ShopqseOct 20, 2026
Thank you so much for your wonderful review and continued trust in Shop QSE! ❤️ It truly means the world to our entire team to know how happy you are with your jewelry. Your kind words are the greatest reward for all our hard work. Wishing you endless sparkle and joy!
Chrissy
Oct 15, 2026
Sam is great to work with!!
Sam is great to work with!!! The product is exactly what I expect it to be!!!!
Response from ShopqseOct 16, 2026
Thank you so much for your kind words! Your satisfaction means a lot to us! 😊
George R.
Oct 9, 2026
These guys are fantastic!!!
These guys are fantastic!!!! My wife lost an earring and I was able to get a replacement set for a reasonable price.. AAA+++ I will always be loyal customer…..
Response from ShopqseOct 10, 2026
Thank you so much for your wonderful review and kind words! We're truly happy we could help you and your wife. Your trust and loyalty mean a lot to us, and we look forward to serving you again!
James
Sep 25, 2026
I feel scammed beware!
It said my package was delivered i opened my front door and couldn't find my package. Tried calling the phone number on the email and it said voicemail was full and I couldn't leave a message. Awful customer service and I feel like I was scammed. I had to file a claim with my credit card company to try to get my money back
Response from ShopqseSep 25, 2026
Hi Mr. James, We’re sorry you have not been able to locate your package. For transparency, we would like to clarify the timeline based on our records. Your order was received by Shop QSE on September 24 and shipped promptly at our expense. Carrier tracking shows the package as delivered on September 25. We first became aware of the issue at approximately 3:00 AM CST on September 26 through your Trustpilot review and responded at approximately 3:11 AM. After receiving your email around 4:00 AM CST confirming that you could not locate the package, we responded promptly and advised that we would investigate with the carrier. We understand you stated that you attempted to call the previous evening and were unable to leave a voicemail, and we apologize for that inconvenience. However, once we became aware of the issue, our team responded within minutes despite it being overnight hours. Regarding the reported phone call, the screenshot provided to us is cropped and displays a duration of approximately 0.05 seconds. Based on the information visible in that screenshot, we are unable to independently verify a completed call or voicemail attempt. For these reasons, we respectfully disagree with the characterization of Shop QSE as a “scam” or that no customer service was provided. The order was fulfilled promptly, carrier tracking records it as delivered, and our team responded as soon as we became aware of the reported issue. As you have now initiated a chargeback with your card issuer, the dispute will proceed through that formal process, and we will provide the relevant order, shipping, tracking, and communication records through the appropriate channel. Regards, Team QSE

ShopqseReviews of shopqse.com

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ShopqseReviews of shopqse.com

Shopqse reviews

Great price and value

Great communication

From a service stand point.

Impressive!

Absolutely Beautiful Jewelry and Outstanding Service

Sam is great to work with!!

These guys are fantastic!!!

I feel scammed beware!

About Shopqse

About these reviews

More in Jewelry & Watches, Texas

Investment Watches

Watch Chest

VVSANDBETTER™ | Custom Grillz & Diamond Jewelry

Eterneva

Shopqse reviews

Great price and value

Great communication

From a service stand point.

Impressive!

Absolutely Beautiful Jewelry and Outstanding Service

Sam is great to work with!!

These guys are fantastic!!!

I feel scammed beware!