James
I feel scammed beware!
It said my package was delivered i opened my front door and couldn't find my package. Tried calling the phone number on the email and it said voicemail was full and I couldn't leave a message. Awful customer service and I feel like I was scammed. I had to file a claim with my credit card company to try to get my money back
Response from ShopqseSep 25, 2026
Hi Mr. James, We’re sorry you have not been able to locate your package. For transparency, we would like to clarify the timeline based on our records. Your order was received by Shop QSE on September 24 and shipped promptly at our expense. Carrier tracking shows the package as delivered on September 25. We first became aware of the issue at approximately 3:00 AM CST on September 26 through your Trustpilot review and responded at approximately 3:11 AM. After receiving your email around 4:00 AM CST confirming that you could not locate the package, we responded promptly and advised that we would investigate with the carrier. We understand you stated that you attempted to call the previous evening and were unable to leave a voicemail, and we apologize for that inconvenience. However, once we became aware of the issue, our team responded within minutes despite it being overnight hours. Regarding the reported phone call, the screenshot provided to us is cropped and displays a duration of approximately 0.05 seconds. Based on the information visible in that screenshot, we are unable to independently verify a completed call or voicemail attempt. For these reasons, we respectfully disagree with the characterization of Shop QSE as a “scam” or that no customer service was provided. The order was fulfilled promptly, carrier tracking records it as delivered, and our team responded as soon as we became aware of the reported issue. As you have now initiated a chargeback with your card issuer, the dispute will proceed through that formal process, and we will provide the relevant order, shipping, tracking, and communication records through the appropriate channel. Regards, Team QSE