MyUS.comReviews of shopping.myus.com

NEVER USE THIS SCAM OF A COMPANY. The feature to create your ship request and send your parcels has not been working this past 2 weeks and they charge me automatically from my PayPal every day $15 for storage per item. They do not respond to your emails, twitter messages, Facebook messages or live chats online. They have left me hundreds of dollars out of pocket. Never ever again. I am starting legal action against MyUs, Access USA Shipping LLC in the coming days with a series of other victims.

I cannot believe I was taken in by the praise on their website. I actually believed it! No response online, or messages on Twitter, or their contact page, no phone service (mailbox full, not responding at this time). My package from the USA left there on Oct 5th with an unrecognisable tracking number (no designated carrier) It cost $40 in shipping and has vanished. I am so disappointed.

I’m trying to get them to ship a used item from a private seller,they won’t ship without a merchant bill.Tried telling them there is no merchant,what a waste of time and money ,I won’t be using them again.

Stay away... They have only excuses.... Took over a month for them to forward my parcel... STAY AWAY!!!!

My experience with MyUS was not that bad in recent months but I was smart enough not to ship too many things during COVID19.  Regardless, the experience was never great.  But OH MY GOD, they took the cake for terrible customer service starting this past weekend when I tried to create a shipment and I could not.  I had no idea what was going on but the "Create Ship Request" button was grayed out.  The app wasn't working either.  I sent at least three emails.  I left two messages on Facebook, I tried the chat and it told me to wait, several times, once I waited 4 hours and it was still in queue!  No one got back to me.  The ticket was created and went nowhere. Finally, after almost a week of no response, I gave up and changed my shipping option from "Hold" to "Weekly", and voila!  The shipping request was created but wait...there is more!  They decided to put 3 shipments out of 20 on hold because they supposedly contained "Dangerous Goods" and put them under review.  17 shipments were put in a single request. My question is, WHY are these being reviewed now?  Why didn't they inform me when the shipment ARRIVED?  Today is the 30th of September.  One of these supposedly dangerous items is from a shipment that arrived on the 15th of September!  Another is from the 18th of September and the last one is from the 25th of September!  Seriously?  First, you can't be bothered to fix my problem.  Second, when I get around the problem using your own systems, I get slapped with a safety review (and most likely a hefty fee to send the item).  The items in question are icing in a compressed can. I am gonna go ahead and close my account once the shipments are finalized.  These guys don't deserve my money.  We must vote with our wallets when vendors charge exorbitant sums of money and don't deliver (in my case, all my shipments are hundreds of dollars and they have made thousands from me in just a couple of years).  For others, I highly recommend Aramex's Shop and Ship service. Aramex aren't angels but at least thir system works even though there is no consolidation.

2 weeks last parcel from ebay arrived to myus. It has not shown up on the items list yet. They dont answer mails or phone. Chat not working on their page. No communication. Terrible delays. Moments ago i requested shipping of the 4 items in my suite. I was heavily overcharged. A great disappointment. No clue where the fifth item gone... Ps suit number 2515-066

I wish I would have seen the reviews first; I bought a coffee table from Design Toscano, pallet 130 pounds according with Design Toscano; MyUS.com have a shipping calculator with shipping costs 300 dollars to UK; however they said the weight is 170 pounds and they charged my card with 1500 dollars; looking on calculator they suppose to charge me 500 dollars for 170 pounds; This site is a GENUINE SCAM !! run away, run run run

MyUS.com your process in myus shopping, i have to select the items that i need to purchase using your application. You generated a bill and deducted the money from my credit card which was 4117 SAR . Then you started to complete the purchase with the vendors and you have cancelled many items from my order and refunded me amount 2672 SAR. Till now looks fine while delay of your process made me miss offers. Then you deducted unjustified amount 158 SAR without notification. Then you added the initial 4117 SAR on the shipment details which costed me additional customs fees instead of paying only the actual goods customs fees. Delay could be a major issue but your process is costing me more money and making me loose buying opportunities with shops. Then you deduct money from my credit card without notifying me or justify.