MyUS.comReviews of shopping.myus.com

Outrageously expensive. They have no toll-free number to call even though their customers are worldwide. I have written 3 emails was the no response. Each email they send to you comes from a no- reply. For a box that weighs 3.7 lbs, it was supposed to have been $37.99. I was charged $70.00 and some “Review” fee bc they said my suite# was not on my package but yet they one exactly who the package being to. I refused to accept this charge but they didn't respond to me and went a head charged my CC for even more and sent the parcel out. I am putting in a claim against them on my CC. This is a joke!

Criminal business conduct. Charged USD 284 for 10kgs of goods including consolidation fees and removed more than half the weight and placed back into 'compliance review' - where the very same items lingered for over a week for no good reason (hard disks!) - not responding to support tickets, chat refers back to support tickets and emails within 1-2 business days but nothing ever happens. In the end one has to 'dispose of items' - worth hundreds of dollars. My US claims they will professionally dispose of the items. I am sure they will show up on ebay. Stay away from these criminals!

They just make up the merchandise value!?! Directly contradicting how they claim they confirm the price from the invoice or with you directly. I paid 350 for my item and they recorded its value as 600 from nowhere and without checking with me. And from the other reviews here they do this often. AVOID AVOID AVOID.

tldr; Stay away from MyUS In addition to adding spurious extra charges, these guys have shocking customer service. When I bought $60 items to avoid import taxes, they marked them as $150 which translates to $70 with Fedex. They have a customer service phone number which just tells you that they don't do customer service by phone. They have an online form which I filled in, but never got an answer to. They also have chat. I waited over an hour to get someone on chat. When I finally did, they gave me canned answers. It was plain that they didn't care about helping their customers at all. In the end, they took $20 to "update" Fedex in order to fix the problem. Except that it didn't fix the problem. Fedex still charged me $70. So I paid $37 in shipping which should have been $20, plus $70 to Fedex, plus $20 just to screw me over some more. Total $127 for a $60 item. I could have shipped it with Amazon for about $30 but thought they'd be cheaper. Sometimes they are cheaper. But when something isn't 100% smooth, you end up paying a lot and the customer support is insulting.

Find another freight forwarder.

I have been contacting myUs repeatedly, without response or resolution, since my package which I requested shipping for on the 6th of November (10 days ago, with urgent handling and "ship tomorrow" has not yet shipped. It is impossible to get hold of anyone in customer service. I have sent 6 requests on their Contact Me page. Their voicemail service is full. This is shocking, and disappointing, as I really needed my goods asap.

Today I got an email that my account was charged for $135 for a 3 kg parcel that was sent from USA to Ukraine. I had submitted the request for shipping 1 week ago and this put in two packages under total cost of $201. For all i can say they were sitting on my package for a week and no communication whatsoever from the shipping department and it was only saying "in-process". I chatted to the woman representative and she said i will speak to the manager. I said ok and i left it. Monday is today and i get a shocking additional cost of $135 and all they said it was my fault because i selected options which they did not honor such as the special requests. No idea as to why an additional $135 but in the end i am now ended up paying more than the original cost of them item. When i spoke with the guy today John he made me feel i was responsible for their miscommunication and no response and immediately shipping without tell me the cost or agreeing the cost with me. The guy John did not even bother to look into the history and tell me exactly why they did not respond to me, also everytime i ask him about the manager just saying "i can handle, manager is busy" I would ask everyone not to bother with this company at all, they charge double price. and on top they just charge what they think is best. John did not even bother to look at when i made the shipping request the system charged for both the packages and didn't even bother to separate at that moment but later they charged the package separately. Absolutely a SCAM and did not even bother to do anythng, he just kept saying this is what the system says. I asked him to look at the history!!! He did not care at all about that.

The bad service I saw in my life. No one replay to my complaint. They lost two package with the value of 200$ and no answer