Josh K.
Great Experience
Great Experience! Our company experience with Shopper Approved has been excellent. Their customer service and product are top notch!
Shopper Approved is one of the oldest and largest online rating and review services in the United States, though we serve clients world-wide.Our innovative solutions, great employees, and strategic partnerships with Google, Yahoo, and Bing have greatly attributed to our client's success.Shopper Approved is an Inc. 500 "Fastest Growing Company in America" two-time award winner, and is the highest-rated online review platform in the world according to the BBB (A+), G2 (4.9), Capterra (4.9), and TrustPilot (4.8).There's a reason why companies like 1800Flowers, B&H Photo, NameCheap, and VividSeats choose Shopper Approved for their customer ratings and reviews.*************************************************ATTENTION - PLEASE READ BELOW*************************************************If you look at our Trustpilot Ratings Chart above, you will see that it is comprised of mostly 5-Star ratings and 1-Star ratings. This is because we have two very different groups of people that leave reviews here. - The 5-Star ratings are from our actual clients, who are comprised of thousands of online businesses around the world who use our services to collect reviews on their behalf.- The 1-Star ratings are from some of our client's customers who have had a bad experience with the client, and not with us directly.As one of the largest rating and review companies in the world, we collect millions of reviews every month, so it is natural for some of our client's customers who have had a bad experience to want to reach out.That being said: - If you're one of our client's customers, please know that we care about you and want to help you resolve whatever issue you are having. Please call or email us and we will do whatever we can to assist you. Or...- If you're a business owner or a consumer researching our company, we hope that knowing this information will help you to put things into a better perspective.*************************************************
Shopper Approved (shopperapproved.com) has 769 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Josh K.
Great Experience! Our company experience with Shopper Approved has been excellent. Their customer service and product are top notch!
Doug M.
Shopper approved is always easy to work with. Integration is a breeze and their account managers and onboard specialists are always easy to get a hold of.
Happy C.
We left Trustpilot in 2019 for Shopper Approved and never looked back. Shopper Approved is better in every way possible from their outstanding and courteous customer service to their pricing structure.
Bryan P.
I am very happy with the follow up that Shopper Approved provided to finish up the onboarding process. They helped me understand how to manage my reviews and all of the options I have moving forward. This onboarding process has been easy and straightforward, and has really helped my site gain legitimacy. Thanks Shopper Approved team!
C.Salinas
The review platform is easy to use and I like receiving proactive emails from ShopperApproved support team to see how our use of the platform is going and provide tips on improving our instance.
Dawn B.
Michael Coleman has always been super helpful and responsive, and in these busy times, that is appreciated. He is respectful, professional, and knowledgeable!
Dawn P.
We had an issue with our reviews not showing up on our website and I reached out to ShopperApproved on the live chat feature and we had our reviews posted and the issue figured out in about 5mins. We were then able to make updates on our website and we had everything officially approved and confirmed in under 24hrs. Fantastic service and I would highly recommend them. The customer support is fantastic. Special shout out to Brittnee for the help with our issues.
Daryl K.
Marcus & Matt = Two Thumbs Up Working with these two has been a great experience! Enjoying the tool and the process so far!