Anthony F.
Great team and demo
Great team and demo. Product is just what I was looking for.
Response from ShopmonkeyAug 6, 2026
Hey Anthony, thanks so much for that feedback. We're so glad that Shopmonkey software and our teams have been helpful.

Smart, simple. Built for shop life.Shopmonkey is the all-in-one platform built for shop life. Trusted by 10,000+ auto shops, we simplify estimates, payments, DVIs, and scheduling in one easy tool. Everything works together, the interface makes sense on day one, and your team will actually use it. And every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. Stop settling for systems or software that slow you down—invest in the platform that works as hard as you do. Book a demo.Shopmonkey streamlines operations, enhances customer interactions, and ultimately drives business growth. By integrating various functionalities into a single platform, Shopmonkey provides shop owners with the tools they need to manage their businesses more efficiently and effectively. With its user-friendly interface, Shopmonkey allows users to adapt and utilize the system quickly, minimizing the learning curve often associated with new software. Every Shopmonkey account comes with onboarding support, a responsive customer success team, and live chat. We're with you every step of the way.What you get: Estimates: Build accurate estimates fast with built-in parts and labor data. Send them digitally for customer approval, then convert to an invoice in one click. No re-entry. No back-and-forth. Appointments and scheduling: Manage your calendar, reduce no-shows with automated reminders, and keep your bays full without the chaos. Digital Vehicle Inspections: Build trust and increase approvals with photo and video inspections sent directly to your customer's phone. Reporting: See exactly how your shop is performing. Sales, technician productivity, and business trends — all in one dashboard, without digging through spreadsheets. Customer communication: Two-way texting and email keep customers informed on their vehicle's status without you picking up the phone. Automated updates handle the routine stuff so your team can focus on the work. Accounting Sol
Shopmonkey (shopmonkey.io) has 87 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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87 approved reviews, newest moderated first
Anthony F.
Great team and demo. Product is just what I was looking for.
Response from ShopmonkeyAug 6, 2026
Hey Anthony, thanks so much for that feedback. We're so glad that Shopmonkey software and our teams have been helpful.
Chad B.
Kannan was a great help in guiding me through the process. I was honest with him about what my goals were and he found a way to make it make sense for us. He was able to explain the more in depth functions of the product since I had done a fair bit of research on the product before our call. Furthermore he worked around my ever changing schedule and stayed in front of it, always adjusting. Great experience so far!
Response from ShopmonkeyAug 5, 2026
Hey Chad, thanks so much for this review. Glad that Kannan was helpful and that you're enjoying using Shopmonkey.
Anthony K.
Explaining in detail showing how it works and overall usage of the system
Response from ShopmonkeyAug 5, 2026
Hi Anthony. Thanks for letting us know that you're having a good experience working with Shopmonkey. We're glad to have you on board!
John
Excellent Customer Support and Training !
Response from ShopmonkeyJul 31, 2026
Thank you, John. Glad that our training and support teams have been there for you. We enjoy working with you.
Edgar G.
Great service. Answered all my questions and were very attentive to all my needs.
Response from ShopmonkeyJul 30, 2026
Hi Edgar. Thanks for the feedback. We're glad we were able to help answer your questions. Let us know if more come up.
Jake
Everyone gets back to me so quickly, platform UI is so easy to use.
Response from ShopmonkeyJul 30, 2026
This is great to hear. Thanks for sharing, Jake, and for being a member of the Shopmonkey community.
Jeremy
It does the job. They hold your money to long and the reports are hard to work. QuickBooks has good reporting and sends you a report of what money will be deposited and it all in a next day pay out. I feel things are better but not what they should be. When I used quickbooks they will get your money to you the next day up to 5pm the day before. It is hit and miss for Shop Monkey. I do feel the software is good and for the cost it is fare. We can improve. God Bless.
Response from ShopmonkeyAug 6, 2026
Thanks for the feedback, Jeremy. Since your review, our team spent time adjusting settings in Payments and walking through your reporting setup and showed you where to track your payouts in transit. That should give you the visibility into your money you were looking for. We're also here to help with any QuickBooks questions as they come up. We know it took some time to get here, but we wanted to make sure it was done right. If anything still isn't working the way you need, reach out to us at [email protected].
Vanessa
Training .Customer service is awesome !
Response from ShopmonkeyJul 27, 2026
Hi Vanessa. Thanks for the compliment on the training. We are glad it was helpful and that you're getting all you can out of Shopmonkey.