Lisa T.
Not designed for restoration shops
Having owned our business for 27 years, we explicitly explained during our initial video consultation that we specialize in long-term auto restorations that often take a year or more. We were assured the platform would suit our needs, but it has proven entirely unsuitable for restoration shops for the following reasons: - Undisclosed Fees: We were never informed of employee limits or the additional per-employee fees. We also discovered charges for extra services we did not request, which were only brought to light when I called to inquire about our higher monthly bill. - Flawed Workflow and Lost Revenue: The interface includes multiple areas to enter work performed. This led to labor entries being hidden during billing, resulting in direct financial losses for our business. - Inefficient Invoicing: The system requires us to re-enter customer information every time we issue a new invoice, which is completely impractical for ongoing, long-term restoration projects. - Poor Customer Support: Overall, the customer service we received failed to address these critical issues.
Response from ShopmonkeyOct 15, 2026
" Hi Lisa, Thank you for your feedback, and we apologize for the frustration. While Shopmonkey is built to streamline standard automotive repair and service, long-term restoration projects have unique workflow and invoicing demands that ultimately made this a mismatch for your specific business model. We also understand our billing adjustment fell short of what you expected. Please reach out to us at [email protected] so we can address any outstanding concerns directly. We wish your business all the best.