Bob F.
So far not a brilliant experience but…improved along the way and eventually a agreeable result
So far not a brilliant experience but will subject if situation changes. After mutilate emails to refund and return s9me items I still await a response N.b. Order #1197385 have had communication to refund, hopefully all goes well. Customer service dealing so far. Uprated 1 star for being supportive N.B the solution offered by the company waw for me to pay a £58 postage charge (goods are worth about 60) in order to return them. I have asked if I return them free of charge would I get a credit note instead.. Awaiting............ N.b.i have recieved a response which I believe suits both parties, 30% partial redund without having to return goods from charlotte in escalations. I accept this offer and hope this concludes the matter. Note to read, unless you live in the use consider if tou need to return anything as it can be costly and time consuming
Response from ModernyJun 23, 2024
We apologize for the inconvenience you’ve experienced. We strive to provide excellent customer service. We understand how frustrating it can be to wait for a response, especially when you're looking to resolve a refund and return issue. Upon reviewing our records, we haven't received any email communications from you. Please ensure that you sent your email to the correct customer service email at [email protected]. We kindly ask that you resend your email to this address. Thank you for your patience, and we appreciate the opportunity to improve your experience with us.