Dell
A pleasant experience with Customer Service
After I placed an order, noticed that the address of where the item was going was incorrect.....how do I correct this before it was processed??? There was no number to call but there was an email.....my concern was will the email be delivered and read before the item was shipped! To my surprise, it was, I was able to correct the error and all is well and I love the item I ordered. Thank you for helping me make a correction to my errror easy.
Response from ModernyJul 14, 2024
Thank you for taking the time to share your experience with us. We understand the anxiety that can arise from noticing an error in your order's shipping address, especially when there isn't an immediate phone number to call. We're glad to hear that our email support team was able to address your concern promptly and effectively. We strive to provide timely and efficient service through all our communication channels, and your feedback reassures us that our efforts are making a positive impact. We are delighted to know that your issue was resolved smoothly and that you are happy with the item you ordered. Your satisfaction is our top priority, and we're pleased that you found our process straightforward and accommodating. If you have any further questions or need assistance in the future, please do not hesitate to contact us. Thank you for your kind words and for choosing Moderny.

