ModernyReviews of shopmoderny.com

Response from ModernyOct 5, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the frustration caused by receiving damaged items and receiving an automated review request afterward. We completely understand how disappointing it is to receive broken ornaments, and we regret that our Instagram team did not connect with you sooner to resolve this properly. To make things right as quickly as possible, please send an email directly to [email protected] with your order number and details. Our support team will prioritize your message and work directly with you to ensure this issue is taken care of immediately.

Response from ModernyOct 1, 2026

Thank you for bringing this to our attention. We are genuinely sorry to hear that the candles you received did not meet your expectations regarding their size and value. We appreciate your feedback and take claims of misrepresentation very seriously. We want to make this right for you. Please reach out to our support team at hello.ashlen.co directly with your order details so we can look into the listing details, assist you and ensure you are properly taken care of.

Response from ModernySep 3, 2026

We sincerely apologize for the frustration and inconvenience you experienced regarding your Glass Flower Bouquet order, as well as the confusion surrounding your tracking details We strive to provide clear communication and reliable service to all our customers, and we are truly sorry that we fell short of your expectations in this instance. We appreciate your feed back and thank you for bringing this matter to our attention.

Response from ModernyAug 24, 2026

Thank you for reaching out and sharing your experience, Miro. We sincerely apologize for the delay in receiving your order and for the complete lack of communication you have experienced. You are entirely right to be frustrated—failing to respond to your messages is not the standard of service we aim to provide, and we deeply regret the added stress and inconvenience this has caused you. We want to resolve this for you immediately. Please reach out directly to our dedicated support team at [email protected] with your order number so we can prioritize your case, locate your package, and provide you with a detailed tracking update right away. We appreciate your patience while we work to make this right.

Response from ModernyMay 26, 2026

Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the delay in coordination between our stock and supplier, as well as the slow response from customer service. We understand how frustrating this experience must have been, and we appreciate you bringing these concerns to our attention. We also acknowledge your concern regarding the item’s origin and agree that this information should be communicated more clearly. Because of logistics complications, we were forced to fulfill orders directly from the manufacturer. Our normal fulfillment center is actually based on Los Angeles, California. Your feedback will be shared with the relevant teams to help improve our service and processes. For further assistance, please contact our customer service team via email so we can address your concerns directly and assist you properly.

Response from ModernyApr 19, 2026

I’m very sorry to hear that your order (#1253882) placed on March 16, 2026, for the Elegant Cat Lamp, Wooden Cat Vase, and Moon Night Lamp has not yet arrived, especially after the payment of $126.67 was successfully processed. I completely understand how concerning and frustrating this situation must be, and you deserve clear and accurate information about where your order stands. To ensure this is properly investigated, please email our customer service team with your order number, the date of purchase, and a brief summary of the issue. This will allow a dedicated representative to review your order history, check the shipping status, and provide you with a detailed update tailored to your case. We appreciate your patience and are committed to making sure your concerns are addressed thoroughly.

Response from ModernyApr 10, 2026

We’re truly sorry to hear about your experience and understand how frustrating it must be to be passed between departments and face ongoing delivery issues. This is certainly not the level of service we aim to provide, and we regret the inconvenience and confusion caused by the repeated updates regarding your order. To help us investigate this matter thoroughly and resolve it as quickly as possible, we kindly ask that you contact our customer service team directly via email with your order details. This will allow us to review your case in full, coordinate internally, and provide you with a clear and accurate update. We appreciate your patience and the opportunity to make this right.

Response from ModernyApr 6, 2026

We’re sorry to hear that your order arrived incomplete, that’s certainly not the experience we aim to provide. We understand how important it is to receive everything you’ve ordered, and we appreciate you bringing this to our attention so we can address it promptly. To help us resolve this as quickly as possible, please email our customer service team with your order number and details of the missing item(s). Our team will review your case and work on the appropriate next steps to make sure this is sorted out for you. Thank you for your patience and cooperation.