ModernyReviews of shopmoderny.com

Response from ModernyNov 18, 2023

We sincerely apologize for any inconvenience caused. Due to logistical challenges, we were compelled to process orders directly from the manufacturing facility in China. Our typical fulfillment center is situated in Los Angeles, California. However, we have successfully established a reliable shipping partner to ensure prompt delivery of orders within an average of two weeks. Your satisfaction is a top priority for us, and we would like to offer our assistance in finding a solution for you. We would be more than delighted to speak with you personally to understand the matter better. Therefore, we kindly request you to reach out to us directly at [email protected], to discuss further about the issue at hand. Please be assured that our highly skilled and dedicated support team will handle your concerns with the utmost care and efficiency.

Response from ModernyNov 17, 2023

We've noticed that we haven't received a response to our recent follow-up email regarding your return request. Your satisfaction is crucial to us, and we're eager to address any concerns you may have. Please take a moment to review your inbox, including your spam folder, for our previous message. If you have any questions or if there's something specific you'd like to discuss regarding this issue, please don't hesitate to contact us at [email protected]. We understand that these situations can be inconvenient, and we apologize for this may have caused. Our team is committed to resolving this matter promptly to ensure your experience with us is a positive one.

Response from ModernyNov 16, 2023

We understand the frustration and inconvenience caused by our return policy. We do offer the option for customers to use their own shipping label when returning products. However, we kindly remind you that our website clearly states that the return shipping cost is the customer's responsibility. We have this policy in place to maintain a fair and consistent process for all returns, as our ultimate goal is to make sure our customers are fully satisfied with their purchases. At Moderny, we take pride in our reputation for honesty and reliability. We want to assure you unequivocally that we do not engage in any form of scam or deceptive practices.

Response from ModernyNov 16, 2023

We completely understand that you may be facing some issues with the product images, and we sincerely apologize for any inconvenience caused. Your satisfaction is a top priority for us, and we would like to offer our assistance in finding a solution for you. We would be more than delighted to speak with you personally to understand the matter better. Therefore, we kindly request you to reach out to us directly at [email protected], to discuss further about the issue at hand. Please be assured that our highly skilled and dedicated support team will handle your concerns with the utmost care and efficiency. You can count on us to provide you with the exceptional service that you deserve.

Response from ModernyNov 16, 2023

We sincerely apologize for any inconvenience you may have experienced. In line with our recent email communication, We've made an attempt to locate your return item via UPS. However, we encountered a challenge with the provided tracking number, as it appears incomplete. As outlined in the email we sent you, the UPS system requires up to 25 tracking numbers. Unfortunately, we only received 10 from you. Additionally, when entering the provided numbers, the system indicates, "We could not locate the shipment details for this tracking number." In accordance with our policy shared via email, kindly reply here with the correct and complete tracking number or send us a picture of your return receipt. This will assist us in swiftly resolving the matter and ensuring a seamless return process for you. Again, we apologize for the inconvenience. Please email us at [email protected] if you have any other concerns.

Response from ModernyNov 16, 2023

We sincerely apologize for the inconvenience. Due to logistical complications, we had to fulfill orders directly from China instead of our regular fulfillment center in Los Angeles, California. Nevertheless, we put in significant effort to secure a trustworthy shipping partner, committed to delivering orders within an average timeframe of 2 weeks. We understand the frustration and inconvenience caused by our return policy. We do offer the option for customers to use their own shipping label when returning products. However, we kindly remind you that our website clearly states that the return shipping cost is the customer's responsibility. We have this policy in place to maintain a fair and consistent process for all returns, as our ultimate goal is to make sure our customers are fully satisfied with their purchases. Thank you for understanding