ModernyReviews of shopmoderny.com

Response from ModernyDec 29, 2023

We apologize if you have not received any communication from us regarding your order. Upon checking our records, we do not have any email correspondence under your name. We would be more than delighted to speak with you personally to understand the matter better. Therefore, we kindly request you to reach out to us directly at [email protected], to discuss further about the issue at hand. Please be assured that our highly skilled and dedicated support team will handle your concerns with the utmost care and efficiency. You can count on us to provide you with the exceptional service that you deserve. At Moderny, we take pride in our reputation for honesty and reliability. We want to assure you unequivocally that we do not engage in any form of scam or deceptive practices.

Response from ModernyDec 19, 2023

We sincerely apologize for any inconvenience you may have experienced regarding your recent order. We would be more than delighted to speak with you personally to understand the matter better. Therefore, we kindly request you to reach out to us directly at [email protected], to discuss further about the issue at hand. Rest assured that our exceptionally skilled and committed support team will address your concerns with the highest level of care and efficiency. Additionally, we want to emphasize that we are a reputable company and do not engage in any fraudulent activities with our customers.

Response from ModernyDec 16, 2023

We apologize if you have not received any communication from us regarding your order. Upon checking our records, we do not have any email correspondence under your name. We would be more than delighted to speak with you personally to understand the matter better. Therefore, we kindly request you to reach out to us directly at [email protected], to discuss further about the issue at hand. Please be assured that our highly skilled and dedicated support team will handle your concerns with the utmost care and efficiency. You can count on us to provide you with the exceptional service that you deserve.

Response from ModernyDec 14, 2023

We sincerely apologize for any inconvenience you may have experienced regarding your recent order. Upon reviewing our records, we noticed that we previously emailed you regarding the delivery of your package. Our shipping partner has notified us that they attempted delivery but were unable to reach you. In light of this, we have provided you with the contact information for your local post office/courier so that you may pick up your parcel at your convenience.

Response from ModernyDec 8, 2023

We sincerely apologize for any inconvenience caused. Due to logistical challenges, we were compelled to process orders directly from the manufacturing facility in China. Our typical fulfillment center is situated in Los Angeles, California. However, we have successfully established a reliable shipping partner to ensure prompt delivery of orders within an average of two weeks. Your satisfaction is a top priority for us, and we would like to offer our assistance in finding a solution for you. We would be more than delighted to speak with you personally to understand the matter better. Therefore, we kindly request you to reach out to us directly at [email protected], to discuss further about the issue at hand. Also, we wanted to bring to your attention that there have been reports of counterfeit versions of our products being sold in the market. As a company, we take pride in providing our customers with exceptional quality products that are made with the finest materials. We want to assure you that we are committed to tackling this issue and are taking the necessary steps to prevent the sale of counterfeit products.

Response from ModernyDec 8, 2023

We completely understand that you may be facing some issues with the product, and we sincerely apologize for any inconvenience caused. Your satisfaction is a top priority for us, and we would like to offer our assistance in finding a solution for you. We would be more than delighted to speak with you personally to understand the matter better. Therefore, we kindly request you to reach out to us directly at [email protected], to discuss further about the issue at hand. Please be assured that our highly skilled and dedicated support team will handle your concerns with the utmost care and efficiency. You can count on us to provide you with the exceptional service that you deserve. Just to make it clear, all our products are priced in USD.

Response from ModernyNov 24, 2023

We're sorry for any trouble caused. Our reviews are genuine, not fake. Due to a shipment issue, we promptly addressed the situation by issuing a refund, as mentioned. We apologize once more for the inconvenience and encourage you to reach out with any further concerns.

Response from ModernyNov 22, 2023

We understand the frustration and inconvenience caused by our return policy. We do offer the option for customers to use their own shipping label when returning products. However, we kindly remind you that our website clearly states that the return shipping cost is the customer's responsibility. We have this policy in place to maintain a fair and consistent process for all returns, as our ultimate goal is to make sure our customers are fully satisfied with their purchases. Thank you for understanding.