ModernyReviews of shopmoderny.com

Response from ModernyApr 2, 2024

We genuinely regret the disappointment you experienced with your recent purchase. Discovering that the smiley face rug failed to meet your expectations is indeed disheartening. Please be assured that customer satisfaction is of paramount importance to us, and we uphold transparent practices in all our dealings. Upon thorough review of our records, we found no correspondence from you regarding this matter. We urge you to contact us at [email protected] so that we can promptly address your concerns and work towards a resolution that meets your satisfaction. Regarding any confusion about extra fees, we want to clarify that we do not impose additional charges for returning your order. The cost displayed reflects solely the shipping label fee for returning items to our US-based returns center. We do not levy any supplementary fees beyond this. As outlined in our policy, the responsibility for return shipping costs lies with the customer. Once again, we apologize for any inconvenience caused and appreciate you bringing this matter to our attention. We remain committed to resolving this matter to your satisfaction.

Response from ModernyApr 1, 2024

We apologize for the disappointment with the vertical folding containers you purchased. It's disheartening to hear they didn't meet your expectations and ripped quickly. At Moderny, we strive for high-quality products and regret this oversight. Your feedback on the sizing issue is invaluable, and we'll consider it as we evaluate and improve our offerings. Your satisfaction is important to us, so please reach out to our customer support team at [email protected] for assistance. We're committed to addressing your concerns and regaining your trust. Thank you for bringing this to our attention, and we look forward to serving you better in the future.

Response from ModernyMar 22, 2024

We're truly sorry to know about your disappointment with the closet pants organizers advertised on Instagram. We understand your frustration with the organizers not meeting your expectations. Due to logistical challenges, we had to fulfill orders directly from the manufacturer. Typically, our fulfillment center is based in Los Angeles, California. However, we made efforts to secure a reliable shipping partner to ensure orders are delivered within an average of 2 weeks. We encourage you to reach out to us via email at [email protected] so we can address this matter appropriately. Thank you for bringing this to our attention; we will thoroughly investigate the issue to rectify it. Your satisfaction is important to us, and we are committed to making things right.

Response from ModernyMar 19, 2024

Please know that we do not engage in deceptive practices or scams against our customers. After reviewing our records, we can confirm that your order was successfully delivered on March 14th, 2024. Our customer service team has been in regular contact with you via email. Our most recent correspondence involved confirming the accuracy of your address and inquiring whether you've checked your mailbox, any designated safe locations, or reached out to neighbors to locate your order. Once this information is confirmed, we will promptly escalate your ticket for further assistance. We kindly ask you to continue communicating with us through email, as we are eager to assist you with any remaining concerns you may have.

Response from ModernyMar 13, 2024

We apologize for the inconvenience you've encountered. Your feedback is important to us, and we're sorry to hear about the issue with your order cancellation and the return postage cost. Please email us with your order details at [email protected] so we can investigate this matter further and find a suitable solution for you. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue.

Response from ModernyMar 9, 2024

We would like to bring to your attention that our customer service team has recently sent an email regarding your return request. We kindly request you to review your inbox, as the email contains options for facilitating the return process. We sincerely apologize for any inconvenience caused by the site issues. Your understanding in this matter is greatly appreciated, and we eagerly await your response. Should you have any further inquiries or require assistance, please do not hesitate to reach out.

Response from ModernyMar 7, 2024

We sincerely apologize for the inconvenience you've experienced with the delivery of your gift. This falls well below our standards, and we deeply regret any frustration it may have caused. Kindly be informed that we have not received any emails from your end. Please ensure that you verify the email address you are using for correspondence. Our accurate customer service email is [email protected]. Kindly send us an email outlining your concerns, and we are committed to making this right for you and appreciate your patience. Once again, we apologize for any inconvenience caused and appreciate your understanding.

Response from ModernyMar 4, 2024

We sincerely apologize for the inconvenience you've experienced with your order #1178758. We understand the frustration you must be feeling, and we want to assure you that this is not the level of service we strive to provide. After reviewing our records, we are seeking clarification on the specific discount code you mentioned. Please be aware that we only cancel orders that have not been fulfilled yet. We encourage you to maintain communication via email, as we are responsive and eager to assist you in resolving this matter. Thank you for bringing this to our attention, and we look forward to assisting you promptly.